Summary
Overview
Work History
Skills
Affiliations
Certification
Languages
Timeline
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Himanshu Gala

Mumbai

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Oracle Database Administrator

Datavail Infotech Private Limited
Mumbai
11.2021 - Current

Roles as Junior Database Administrator.

* Provided 24/7 live support for production environments, ensuring data integrity and availability.

*Monitored database processes to enhance performance in client environments.

* Implement monitoring and ticketing systems and troubleshooting scheduled jobs as well as backup recovery jobs.

* Respond to alerts incidents and notification within the respective SLA/OLA parameters.

* Working on daily Incidents Troubleshooting on the UAT as well as Production environment.

* Troubleshooting Incidents such as LISTENER, CPU, MEMORY, DB Health/Mini check, Agent, DB Availability, Alert Log Monitoring, TABLESPACE management etc.

* Followed the escalation matrix as per the criticality of alerts and ensured to deliver proper resolution with minimal impact.

* Daily monitoring of more than 100+ customers incidents and request with proper management and ensuring to complete all parameters.

* Interacted with customers with solutions on call and reporting them with necessary output within the mean time.

* Great Knowledge of ServiceNow.

Skills

    TECHNICAL KNOWLEDGE

    * SQL, LINUX & UNIX

    * GOOD KNOWLEDGE OF ORALCE 11G,12C ARCHITECTURE

    * DATABASE ADMINISTRATION, DATABASE CREATION

    * OEM MONITORING

    * TABLESPACE MANAGEMENT

    * USER MANAGEMENT

    * DATA PUMP

    * BACKUP RECOVERY ( BASIC KNOWLEDGE)

    * ORACLE DATA GUARD ( BASIC KNOWLEDGE)

    SKILLS

  • Customer communication
  • Database monitoring
  • ServiceNow management
  • Problem solving
  • Time management

Affiliations

  • Professional Cricket Player
  • Passionate Football and Snooker player
  • Engaged into many corporate annual events

Certification

  • ORACLE CLOUD INFRASTRUCTURE 2023 MULTICLOUD ARCHITECT ASSOCIATE FROM ORACLE

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2

Timeline

Oracle Database Administrator

Datavail Infotech Private Limited
11.2021 - Current

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Himanshu Gala