Himanshu Garg
Station Manager
SOUTH GOA,GA
Summary
I am designated as a Station Manager and having 14+ years of experience in the airline industry. Knowledge of customer service best practices as well as a proven track record of providing outstanding customer service. My strong communication and interpersonal skills allow me to quickly build customer relationships and create a comfortable and pleasant environment for them.
Experienced with overseeing station operations, ensuring smooth and efficient workflows. Utilizes leadership skills to motivate teams and improve service quality. Track record of implementing strategic initiatives that enhance operational performance and customer satisfaction.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Station Manager
Alliance Air
SOUTH GOA, Goa
01.2024 - Current
- Monitor Control Center
- Coordinate between Medical, Safety, Airport Security, Immigration and Customs
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Increased revenue growth with strategic marketing initiatives and promotions.
- Prepared comprehensive reports outlining work history documentation that provided valuable insights into operational performance metrics.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Coordinated special events at the station location to increase brand visibility in the local community.
- Relayed instructions from control room to studio floor using talk-back system.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Implemented safety program and delivered training to employees, realizing [Number]% decrease in job site accidents.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Station Manager
Alliance Air
Amritsar, Punjab
03.2023 - 11.2023
- Set up the station and met all the requirements required to run a station
- Set up a new office and make the arrangement of the equipments and manpower with the liaising of all the concern departments.
- Get the approval of all the regulatory authorities with in the deadline.
- Help the marketing team by advertising about Airline and their flight operations for different sectors.
- Provide training about safety and security and software to all staff to make them professional.
- Keep an eye on Audits for better performance and improvement of functionality.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Commercial Officer
Alliance Air
I.G.I International Airport, New Delhi, 110037, New Delhi
12.2018 - 03.2023
- Monitor Control Center
- Passengers handling during disruption (Delays and Cancellations, MHB, etc.)
- Established effective communication channels between departments, improving coordination and streamlining decision-making processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Duty Officer
Air India Sats
New Delhi, Delhi
06.2012 - 12.2018
- Keep the track of different Preflight (R CIP's, Paid Passengers etc.)
- Close all the ticket coupons' before departing the flight to save the revenue.
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Improved overall security by developing comprehensive protocols and procedures for various scenarios.
- Assisted in the development of emergency plans, contributing to a safer environment for all personnel.
- Coordinated with maintenance teams to address safety hazards and equipment malfunctions in a timely manner.
- Trained new duty officers on company policies and procedures, ensuring consistent performance across the team.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
Education
SSC -
Green Dales Public School
03.2005
HSC - undefined
Senior Secondary School
02.2012
Bachelor of - undefined
Maharishi Dayanand University
Rohtak09.2011
Skills
Quick Learner
Certification
AVSEC
Interests
Reading
Exploring New Places
Timeline
Station Manager
Alliance Air
01.2024 - Current
Station Manager
Alliance Air
03.2023 - 11.2023
Commercial Officer
Alliance Air
12.2018 - 03.2023
Duty Officer
Air India Sats
06.2012 - 12.2018
HSC - undefined
Senior Secondary School
Bachelor of - undefined
Maharishi Dayanand University
SSC -
Green Dales Public School