Himanshu Gaur
Facility Management| Administration|Customer Relationship
Gurugram
Summary
With over 6 years of expertise in operations, management, facility management, and the hospitality industry, I have effectively overseen the Udaipur cluster of Reliance Corporate Services. My role entails managing daily operations encompassing Facility, Transportation, Soft services, F&B services, Hotel bookings, Administration, and Hospitality of VIP movements. I possess extensive experience in coordinating with vendors to resolve operational issues and have spearheaded an office electrical automation project. My responsibilities include MMR, MIS, office audits, compliance, vendor management, transportation management, R&M, operation management, HSSE compliance, ERT, invoice processing, and cost control measures.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Manager- Customer Relations and Admin
Cushman & Wakefield
Gurugram
05.2024 - Current
- Supervised daily operations for facilities and customer relationships at the 16-acre DLF luxury condominium, The Park Place, encompassing 1508 apartments.
- Managed a proficient team of customer relations and administration, ensuring optimal facility management and elevating customer satisfaction.
- Administered the Events, Canopy, and Commercial activities within the condominium.
- Generated MMR and MIS reports, managed complaint resolution and customer service, and enhanced operational effectiveness of soft services.
- Efficiently optimized vendor management, resulting in streamlined operations and cost reduction.
Area Manager- Corporate Service (Admin And Facility)
Reliance Jio Infocom
Udaipur
11.2022 - 05.2024
- Supervised 6 Jio Centres, 2 Warehouses, and 50 Jio points as part of the Udaipur cluster for Reliance Corporate Services.
- Orchestrated the visit of the Ambani family to Udaipur and Nathdwara, overseeing room bookings, transportation, F&B, and other services
- Oversaw the Rajasthan 52 Office Repair and maintenance along with BOQ finalization.
- Oversaw daily operations including facility management, transportation, soft services, hotel bookings, VIP movement, administration, and VIP hospitality.
- Coordinated with various vendors to efficiently address and resolve daily operational issues.
- Ensured compliance with MMR, MIS, audits, and vendor management, contributing to efficient and error-free operations.
- Generated and submitted regular reports to the Rajasthan Corporate Service Head, fostering transparent communication channels and ensuring smooth operations.
Facility and CRM - Senior Executive
Colliers
Gurugram
11.2020 - 01.2022
- Oversaw facility management, F&B, soft skills, corporate events, and customer events as a Site Lead at Salesforce Pvt Ltd.
- Managed customer relations and handled DLF Luxury condominium The Crest as a Senior Customer Relations Executive from Dec 2020 to June 2022.
- Coordinated apartment handovers with the project team, ensuring efficient snagging and de-snagging of apartments.
- Managed the helpdesk operations, closely leading the team to ensure prompt resolution of service requests.
- Supervised and allocated maintenance, soft service, and technical teams to attend to service requests, consistently meeting time targets.
- Accompanied vendors and in-house maintenance teams to expedite complaint resolution.
- Oversaw maintenance work in public areas assigned by Estate Managers.
- Provided personalized assistance to residents in person at the Condominium Office, via phone calls, and emails, offering information and fulfilling requests promptly.
Front Office Associate
Marriott Hotels
Gurugram
12.2018 - 01.2020
- Managed daily front office operations including check-in, checkouts, and room assignments for arriving guests.
- Responsibel for Guest feedback through Trip Advisor, Marriott Medallia.
Education
MBA, HR -
Punjab Technical University (PTU)
Jhalandhar 06.2020 - 05.2022
B.Sc, Hotel and Hospitality Management -
Chandigarh University
Chandigarh 06.2016 - 05.2019
Skills
Team Leadership
undefinedCertification
Electrical Automation Project - Offices and Warehouse
Accomplishments
- Ranked no 1 In Rajasthan in Q1-Q3 FY23-24 at Reliance
- Certificate of appreciation for Proactive client engagement FY21-22 at Site The Crest By Colliers
- Certificate of Appreciation for Best performance in month Feb- July 2021 at Colliers
- Certificate of Appreciation outstanding performer and contribution in year 2021 At DLF The Crest
- Associate of the Year FY2019-20 At Marriott
Languages
English, Hindi
Timeline
Manager- Customer Relations and Admin
Cushman & Wakefield
05.2024 - Current
Area Manager- Corporate Service (Admin And Facility)
Reliance Jio Infocom
11.2022 - 05.2024
Facility and CRM - Senior Executive
Colliers
11.2020 - 01.2022
MBA, HR -
Punjab Technical University (PTU)
06.2020 - 05.2022
Front Office Associate
Marriott Hotels
12.2018 - 01.2020
B.Sc, Hotel and Hospitality Management -
Chandigarh University
06.2016 - 05.2019
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