Opera
Himanshu Gaur
Senior Customer Relation Executive
A 073 Aadarsh Nagar Kamla Vihar Bhilwar
Summary
Looking for challenging career which demand the best of my professional ability in terms of technical and analytical skills and helps me in broadening and enhancing my communication skills and knowledge. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Customer Relation Executive
Colliers International
10.2021 - Current
- Handed over the new apartments to the Owner along DLF project team and L&T team.
- Supervising and allocating maintenance/soft service/technical terms to attend service request and monitoring the same to get it close on time.
- Looking Fit –Out works of Apartments.
- Handling project complaints.
- Looking after the maintenance work of public areas allotted by Estate Managers.
- Attending residents in person at Condominium Office Via phone calls, emails for giving information regarding the request and condominium.
- Reporting the Estate Manger in regards to the special work assigned.
- Coordinating with Higher management and outside vendor on issuance of work permit on timely manner for carrying out daily work.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software
Customer Relation Executive
Colliers International
11.2020 - 09.2021
- Managing helpdesk along with team closely.
- Coordinating and monitoring maintenance/soft service/technical teams ascertaining smooth function of the department.
- Sharing the closure of daily service request, flat pending issues via log book and emails.
- Accompanying the vendors and in house maintenance team to resolve the complaints on time.
- Attend the project related complaint.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
FRONT OFFICE ASSOCIATE
Courtyard By Marriott
12.2018 - 11.2020
- Got selected by Campus Placement and Worked in Operators for 11months, after 11 months I worked at Front desk, Reservation, Concierge, lounge,.
- To give outstanding services to guest that have checked in and greet to them in friendly manner and interact with them in a positive way.
- Resolved all guest complaints in a professional manner while prioritizing guest satisfaction.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- To do pre audit procedures for smooth audit in night shifts.
- To ensure that the rooms has been allocated properly, hand over the keys to them and ensure that all check in and registrations procedures have been followed as per the standards.
- Guest experience champ in decmeber2019.
- Also work in BSNL call center for 3 months in the year 2015.
Education
MBA - Human Resource And Marketing
Punjab Technical University
Jhalndhar 06.2020 - 04.2022
Bachelor of Science - Hospitality and Hotel Management
Chandigarh University
Mohali Punjab 06.2016 - 04.2019
Skills
Key stakeholder relationship building
Software
I Society Manager
My Gate
Accomplishments
· Awarded for Meticulous approach and proactive client engagement 2021.
· Star Associate of the year 2019.
· Associate of the month April 2020
· Highest up seller in the department for 3 months.
· Highest enrollments did in the month of April and June 2019
· Appreciation letter received from General Manger.
· Awarded “SP” Rating on year end appraisal 2019 & 2020
· Guest experience champ in decmeber2019.
· Won many competitions during the academics.
Hobbies
Playing Cricket and Football
Dancing
Additional Information
Date of Birth: 24 May1996
Marital Status: Married
Age: 25
Gender: Male
Timeline
Senior Customer Relation Executive
Colliers International
10.2021 - Current
Customer Relation Executive
Colliers International
11.2020 - 09.2021
MBA - Human Resource And Marketing
Punjab Technical University
06.2020 - 04.2022
FRONT OFFICE ASSOCIATE
Courtyard By Marriott
12.2018 - 11.2020
Bachelor of Science - Hospitality and Hotel Management
Chandigarh University
06.2016 - 04.2019
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