Himanshu Gogria
German Language Expert
Delhi
Summary
Detail-oriented professional with over 4 years of experience in Finance and Order to Cash Operations in ensuring quality and compliance. Skilled in performing rigorous inspections, conducting root cause analyses, and implementing process improvements to enhance operational excellence and customer experience. Seeking to leverage expertise to contribute to a dynamic role dedicated to quality assurance.
Overview
4
4
years of professional experience
4
4
Languages
Work History
GLOBAL PENSION INVESTING & ADVISORY ASSOCIATE
Fidelity International
2 2022 - Current
- Accurately processed, verified, and archived over 2000 client financial investment plans monthly, ensuring 100% adherence to deadlines and maintaining a 99% accuracy rate using the workflow system.
- Prepared and executed fund distributions and reinvestment for client's accounts monthly.
- Adding my inputs in Process quality improvement whilst solving for quality metric.
- Implemented process quality improvements resulting in a 20% increase in overall quality metrics. Actively identified and addressed process gaps, reducing error rates by 15% and enhancing operational efficiency.
- Utilized root cause analysis techniques to resolve recurring issues, contributing to a 20% decrease in customer complaints.
- Collaborated with cross-functional teams and key stakeholders to streamline procedures.
ORDER TO CASH OPERATIONS ASSOCIATE
HCL Technologies
02.2021 - 02.2022
- Ensured timely completion of tasks, adhering to company policies and procedures, resulting in increase in operational efficiency.
- Handled order requests from customers and partners in German-speaking countries (Germany, Austria, Switzerland), achieving a 98% accuracy rate.
- Collaborated with the Admin team to address product and service questions, enhancing customer relationships and ensuring smooth operations.
- Maintained and updated customer account information, achieving a 100% accuracy rate in the database.
- Volunteered for special projects, successfully completing 2 high-complexity projects.
- Recruited, trained, and mentored top order-to-cash operations agents, reducing onboarding time.
- Created and implemented various strategies and procedures in an Agile manner, leading to a 30% improvement in process efficiency.
EXTERNAL LIBRARY ASSISTANT
GOETHE INSTITUT
01.2020 - 06.2022
- Organizing and hosted over 20 German cultural & educational Events
- Led communication and coordination with German stakeholders at events organized by German Embassy
- Maintained and managed Library assets, including transactions and reports.
- Provided in-person and phone assistance to patrons regarding library services and resources
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
DE-CLAIM INVESTIGATOR
AMAZON DEVELOPMENT CENTRE
5 2017 - 1 2018
- Delivered accurate and timely reports to clients within specified Service Level Agreements (SLAs), consistently achieving 98% on-time delivery rate.
- To reply to emails and translate English into German and vice-versa ensuring clear and effective communication.
- Performed as a Quality Processor in various financial and non financial processes related to claims
- Updated process task sheets and documentation, ensuring all team members' records were current and accurate.
- Identified opportunities through creation of GC SOP for process improvements, with a focus to streamline, automate, and standardize the process.
Education
Bachelor of Arts - German Language And Literature
Faculty of Arts, Delhi University
New Delhi, India 04.2001 -
Skills
- Critical thinking
- Leadership
- Customer Relationship Management (CRM)
- Detail oriented
- Cross-Functional Teamwork
- Strong communication and Interpersonal skills
- Adaptability
Projects
- Translation of Financial Documents project, HCL Technologies.
- Translation Project of various Emails project, Fidelity International.
- Talent Marketplace Focus Group Member project, Fidelity International.
Accomplishments
- Certificate of Completion of DE Claims course.
- Award Certificate for Star Team
- Created agile SOP for the entire order to cash process.
- Won - "In the Zone" Productivity Badge consecutively for 12 months
- Awarded & rewarded 2 times for Networking, taking initiatives and Leadership skills
- Yellow Belt- PEX Ninja Belt for Process improvement
- Business trip to Germany 2023
Timeline
ORDER TO CASH OPERATIONS ASSOCIATE
HCL Technologies
02.2021 - 02.2022
EXTERNAL LIBRARY ASSISTANT
GOETHE INSTITUT
01.2020 - 06.2022
Bachelor of Arts - German Language And Literature
Faculty of Arts, Delhi University
04.2001 -
GLOBAL PENSION INVESTING & ADVISORY ASSOCIATE
Fidelity International
2 2022 - Current
DE-CLAIM INVESTIGATOR
AMAZON DEVELOPMENT CENTRE
5 2017 - 1 2018
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