Summary
Overview
Work History
Education
Skills
Achievements
Software
Timeline
Generic

Himanshu Goyal

Area Service Manager- Punjab & HP (A.O. SMITH INDIA)
Patiala

Summary

Experienced Area Service Manager with a proven track record of enhancing team productivity and elevating service quality in diverse areas. Skilled in leading cross-functional teams, resolving customer concerns efficiently, driving operational excellence, and delivering exceptional service standards.

Overview

3
3
years of professional experience

Work History

Area Service Manager

A.O. Smith India Water Products Pvt Ltd
12.2024 - Current
  • Conducted regular performance evaluations to help employees set goals and improve in their roles.
  • Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
  • Improved customer satisfaction by addressing and resolving service issues in a timely manner.
  • Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
  • . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
  • Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
  • Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
  • Set aggressive targets for ASP's to drive company success and strengthen motivation.

Customer Relationship Executive

Thomas Cook India Ltd
08.2022 - 12.2024
  • Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
  • Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
  • Strengthened customer relationships by providing timely and accurate information on products and services.
  • Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
  • Coordinated special events and promotions aimed at expanding the customer base and enhancing overall brand visibility.
  • Provided comprehensive training for new hires, resulting in faster acclimation periods and higher performance standards across the team.
  • Maintained up-to-date knowledge of product and service changes.

Education

BBA - Management

Uttaranchal University
Dehradun, India
04.2001 -

Diploma - Electrical Engineering (Hons)

Thapar Institute of Engineering And Technology
07-2022

Class XII - Non Medical

S.D.S.E. Sr. Sec. School
Patiala, India
01.2020 - 12.2020

Class X -

Prem Dham Sarvhitkari Vidya Mandir
Patiala, India
01.2018 - 12.2018

Skills

    Sales assistance

    Strategic workforce planning

    Efficient service delivery

    Risk management compliance

    Effective team collaboration

    Client support

    Analytical problem-solving

    Prioritization and scheduling

    Skilled in MS Office tools

    Effective team leadership

    Proficient in managing multiple tasks

    Analytical decision-making

    Clear and concise communication

Achievements

Honored with a prize voucher and certificate for excellent customer service in quarter 3 (June-August) 2023 at Thomas Cook India Ltd.

Software

Mudra Credence

Salesforce CRM

MS Excel

Timeline

Area Service Manager

A.O. Smith India Water Products Pvt Ltd
12.2024 - Current

Customer Relationship Executive

Thomas Cook India Ltd
08.2022 - 12.2024

Class XII - Non Medical

S.D.S.E. Sr. Sec. School
01.2020 - 12.2020

Class X -

Prem Dham Sarvhitkari Vidya Mandir
01.2018 - 12.2018

BBA - Management

Uttaranchal University
04.2001 -

Diploma - Electrical Engineering (Hons)

Thapar Institute of Engineering And Technology

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Himanshu GoyalArea Service Manager- Punjab & HP (A.O. SMITH INDIA)