Himanshu Gupta
Director, Product Management Operations in Network Products
Pune
Summary
Over 19+ Years of professional IT experience in Software Engineering. 17+ Years of rich experience in Card Processing and Digital Payments. Currently working as Director, Product Management Operations in Network Products. 1+ year Executive Program in Data Science (EPDS) from IIM Lucknow. Having strong experience in Product Design and Architecture, domain expertise in Payments, VISA, Mastercard, AMEX, Authorization, Clearing and Settlement process, Credit card Pricing & billing process, Prepaid multi-currency reconciliation, Debit card issuance, and management. Strong hold on Product Management Operation including providing guidance through Studio process, ensures cross functional engagements are executed, conduct customer pilots, manages cross functional engagement (i.e. GCC/GPI) Have experience in guiding and driving agile ceremonies like iteration planning, design workshops, daily stand-ups, retrospectives, and demo. have an in-depth understanding of credit, debit, prepaid card management systems. Exceptional leader talented at establishing, transforming, and developing high performing teams. Innovator and technically-savvy with a foundation in payments and payment processing possessing outstanding relationship building, training and presentation skills.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Director, Product Operation
MASTERCARD India Pvt Ltd.
06.2023 - Current
- Responsible for the product from ideation to commercialization
- Align with PM on required Product KPIs and create DOMO Dashboards for the Network products – Real Time Clearing (OCA4 and CNA4), Transaction API (TAPI), Economic as a Service (EaaS) and Plug-in (MA On Soil Solution) etc.
- Lead and provide guidance for Studio Process to PM
- Ensure all products/services and major enhancements to existing products/services go thru the Studio process.
- Govern process/ standards to maintain product management discipline across the teams.
- Responsible to coordinate deliverables between GPI/GCC/MC&O
- Lead Pilot implementation with delivery teams.
- Provide ongoing status update/engagement.
- Create Alteryx workflows with data extraction from multiple sources e.g.– Splunk, Data Warehouse, Oracle, and Mainframe for DOMO reporting.
- Collaborate with internal stakeholders and external customers for the successful product launch, implement backlog items and product optimization.
- Market engagement for new ideas and upgrade existing products and services
- Responsible for the Product growth and revenue
Director, Learning & Development
MASTERCARD India Pvt Ltd.
01.2022 - 06.2023
- Collaborating with internal stakeholders, product development teams to identify Technical skill gaps, training opportunities, develop and delivering training solutions to bridge the gaps.
- Led specialized Knowledge Management and Content Integration roles within Mastercard leveraging business partnering and technologists experience guiding business leaders.
- Adept at planning, developing and executing monthly calendar of events including trainings, seminars and workshops aligned to the business strategy.
- Managing internal knowledge management portal and communication about available resources, training assets, blogs, journals, conclaves and seminars
- Proficient in managing budgets, planning release schedules, managing relationships.
Project Manager, Software Engineering
MASTERCARD India Pvt Ltd.
11.2015 - 01.2022
- Working with MasterCard’s Global Card Processing, North America platform as Project Manager for Card Management System.
- Built a strong team of 12+ resources and retooled them to have Enablement focus.
- Lead design, development and maintenance of the Core processing application – CAMS in Payment Processing Platform with Mainframe, IBM MQs and API Webservices technologies.
- Managing applications using Java and J2EE technologies such as JSP, Servlet, Design Patterns, JDBC, Struts, Web Services, XML, React Js, HTML, HTML5 JavaScript, JSP, SQL, GWT Ext, JUnit, Log4J, UNIX.
- Coaching and guiding teams. Ensuring own teams’ growth, compliance to goal setting and performance appraisal process.
- Managing a team of Software developers and testers to develop quality software solutions in a timely and cost-effective manner.
- Successfully leading definition, development and delivery of major cross-department initiatives with broad scope and long-term business implications.
- Lead efforts to improve turnaround time & quality of deliverables.
- Enforced standards across the platform for coding, documentation, and CI/ CD best practices.
- Lead few stretch assignments as well in GPS NAM, Pune.
- Lead team of New college hires and automated ‘Quality Score Portal’ on PCF cloud-based platform for all the managers to fill the Quality Score of their team after every release.
- Lead Data Analytics & Monetization track on DOMO and built DOMO dashboard for GPS Americas to capture various metrics from ALM (Measuring Engineering Efficiency), Defect Management and Remedy.
- Lead the effort to create workflow using Alteryx software to build DOMO/Tableau connectivity with Oracle Database of IDR application to capture various Data driven Analytics (Transaction volume, Cost Per Transaction, Digital Payment Trend Analysis etc.).
- Lead multiple Performance Optimization initiatives which resulted into CPU and cost savings across the platform.
Manager, Wells Fargo Bank
Cognizant Technology Solutions.
08.2013 - 06.2015
- Wells Fargo was using Unisys platform for its retailer business for Prepaid Card. Given the stellar performance and scalability of HOGAN CAMS IITM, Wells Fargo decided to migrate their Card platform from Unisys to CAMS IITM. I was responsible for design, development and testing of several projects including the migration activities.
Sr. Consultant, Barclays Bank
Capgemini India Pvt. Ltd.
09.2011 - 08.2013
- The project involves maintenance and enhancement of Hogan suite of Card products (Banking product).
Sr. Technical Analyst
NIIT TECHNOLOGIES LTD.
01.2011 - 09.2011
- PAY 3000 (US Retirement and Pension System) is SEI’s mainframe application that produces periodic and non- periodic payment checks after retirement from both Defined Benefit and Defined Contribution plans and perform the related tax reporting.
Project – Barclay Card/MasterCard
COMPUTER SCIENCES CORPORATION
11.2004 - 01.2011
- Barclays Bank, UK: The project involves maintenance and enhancement of Hogan suite of products (Banking product)
- MasterCard, US: The project involves maintenance and enhancement of Hogan suite of products (Card suits. Started off as a Programmer and transitioned into Service Delivery Coordinator for offshore team. Successfully managed the offshore work pipeline and deliveries.
- Successfully led offshore enhancement team first and then was given additional responsibilities for Live support system.
Education
Executive Program - Data Science (EPDS)
IIM Lucknow
01.2021
Bachelor of Engineering - Computer Science
IEC College Of Engineering & Tech
Noida, IN08.2004
Skills
Project Management
Studio 30 Framework
Data Analytics - DOMO/Tableau Reporting
Big Data - HIVE, Spark and In Memory Analytics, No SQL and Hadoop
Machine Learning/Deep Learning
Card and Payment Core Processing
SAFe/ Agile Disciplines
Platform Performance Optimization
Mainframe Platform – JCL,DB2, CICS, VSAM
Cognitive Analytics/RNN/CNN
NLP: Text, Web, Social, Image
Strategic planning
Team building
Creativity and innovation
Program management
Analytical thinking
Employee development
Information technology management
Leadership development
Coaching and mentoring
Stakeholder engagement
Process improvement
Business strategy
Cross-functional team leadership
Analytical skills
Teamwork and collaboration
Problem-solving abilities
Problem-solving aptitude
Conflict resolution
Certification
Executive Program in Data Science from IIM Lucknow
Disclaimer
I hereby confirm that the information given above is true and correct to the best of my knowledge. Date: Place: Pune, India
PERSONAL INFORMATION
A highly motivated and dedicated professional with passion for Payments, Innovation and Efficiency. I have used my unique work experience to bridge business and technical knowledge and have used those experiences to conduct several training programs. I’ve also been able to impact the organization by developing talent that can see broader view of their role, by creating vision and identifying opportunities for them to learn and grow. I am always looking for challenging opportunities to leverage existing skills while broadening my experiences while helping improve a team’s value to organization.
Domain
Bank Cards, Core Banking, Merchant Solutions, Issuing, Acquiring, ATM, POS & switches
Software / Utilities / Algo
Alteryx ETL, Studio Framework, Supervised and Unsupervised Machine Learning, DOMO/Tableau, R Language, Python, Java/J2EE, API Web Services, IBM Mainframes, No SQL and Hadoop, PIG, HIVE, Spark.
Timeline
Director, Product Operation
MASTERCARD India Pvt Ltd.
06.2023 - Current
Director, Learning & Development
MASTERCARD India Pvt Ltd.
01.2022 - 06.2023
Project Manager, Software Engineering
MASTERCARD India Pvt Ltd.
11.2015 - 01.2022
Manager, Wells Fargo Bank
Cognizant Technology Solutions.
08.2013 - 06.2015
Sr. Consultant, Barclays Bank
Capgemini India Pvt. Ltd.
09.2011 - 08.2013
Sr. Technical Analyst
NIIT TECHNOLOGIES LTD.
01.2011 - 09.2011
Project – Barclay Card/MasterCard
COMPUTER SCIENCES CORPORATION
11.2004 - 01.2011
Bachelor of Engineering - Computer Science
IEC College Of Engineering & Tech
Executive Program - Data Science (EPDS)
IIM Lucknow