Himanshu Jha
Indore
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Also, trained new joiners for the process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist JIRA (English)
Revolut Technologies India PVT LTD
Mumbai (WFH)
10.2022 - Current
- Documented customer inquiries and resolutions in a ticketing system.
- Provided technical support to customers via email.
Profile Moderator
TaskUs India PVT LTD
Indore
04.2021 - 02.2022
- Profile reviews
Technical Support Specialist (ASUS)
CRM Services India PVT LTD
Indore
01.2020 - 02.2022
- Troubleshot system errors and identified potential solutions.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
Education
Master of Science - Electronics And Computer
School of Electronics ( D.A.V.V University ) Indor
Indore (M.P), India07-2021
Skills
- Technical assistance
- Hardware troubleshooting
- Troubleshooting and diagnostics
- Software troubleshooting
- Proficiency in ZENDESK, JIRA, and SALEFORCE
- Assembly, Maintenance, Peripherals, Drives, System troubleshooting
Certification
- Python and C Language
Accomplishments
- KVS National player in 2013 and2014 (KHO-KHO)
Timeline
Support Specialist JIRA (English)
Revolut Technologies India PVT LTD
10.2022 - Current
Profile Moderator
TaskUs India PVT LTD
04.2021 - 02.2022
Technical Support Specialist (ASUS)
CRM Services India PVT LTD
01.2020 - 02.2022
Master of Science - Electronics And Computer
School of Electronics ( D.A.V.V University ) Indor
- Python and C Language
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