Himanshu Jha
Ponda-Goa,CT
Summary
Disciplined, self-motivated and responsible individual who is always eager to learn new things and improve continuously. Always eager to take initiative, I function well in team and always take ownership of my work.
Overview
3
3
years of professional experience
Work History
ECOMMERCE AND TELECALLER EXECUTIVES
JDAC SALES PRIVATE LIMITED
Panjim-Goa
04.2024 - Current
- Managing all e-commerce and Q-commerce platforms involves handling order processing, inventory management, customer calls, and creating new listings on all e-commerce platforms.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
Customer Success Associate
Browntape Technologies Pvt. Ltd.
Porvorim-Goa
12.2022 - 03.2024
- Proven track record in onboarding and implementing customers for optimal engagement and satisfaction
- Exceptional ability to build and nurture strong customer relationships
- Demonstrated expertise in product knowledge to effectively assist customers
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
- Delivered high-quality training sessions for clients on product usage and functionality, increasing user adoption rates.
- Participated in internal meetings to provide valuable feedback from clients that informed product development decisions and improvements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proficient in managing customer accounts and delivering relevant solutions to address issues
- In-depth knowledge of prominent marketplaces: Flipkart, Amazon, Myntra, Nykaa Fashion
- Successful key account management for top clients: Fossil, Manyavar, Baller Athletik, Nilkamal, Frank Education, Vmart, E Mega Mart.
Buisness Development Intern
Growth Central VC
09.2021 - 11.2021
- My previous experience includes a Business Development Internship at Growth Central VC where my job involved Lead Generation and the process required me to identify potential clients on LinkedIn and engage them in buying them Ed-tech Products
- It did include a variety of courses including business and tech
- The part of the process was to send them an introductory message and then converting the lead into prospect.
Education
BACHELOR OF ENGINEERING (COMPUTER SCIENCE) -
SRIEIT-GOA UNIVERSITY
Shiroda-Goa06.2022
HIGHER SECONDARY SCHOOL -
ASANBONI INTER COLLEGE-JHARKHAND
Jamshedpur, India03.2017
MATRICULATION -
MP HIGH SCHOOL
Sitamarhi,Bihar01.2015
Skills
- Good interpersonal skills
- Attention to detail
- Quick learner
- High level of motivation
- Good problem-solving ability
- Good knowledge of OMS software
- CRM Software
- Customer Service
- MS Office
- Product Knowledge
- Product and service knowledge
- Customer Engagement
- Outbound and inbound calls
Personal Information
- Father's Name: SUDHIR JHA
- Mother's Name: RENU JHA
- Date of Birth: 12/31/2000
- Gender: MALE
- Nationality: INDIAN
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Konkani
Elementary (A2)
Timeline
ECOMMERCE AND TELECALLER EXECUTIVES
JDAC SALES PRIVATE LIMITED
04.2024 - Current
Customer Success Associate
Browntape Technologies Pvt. Ltd.
12.2022 - 03.2024
Buisness Development Intern
Growth Central VC
09.2021 - 11.2021
BACHELOR OF ENGINEERING (COMPUTER SCIENCE) -
SRIEIT-GOA UNIVERSITY
HIGHER SECONDARY SCHOOL -
ASANBONI INTER COLLEGE-JHARKHAND
MATRICULATION -
MP HIGH SCHOOL