Himanshu Kaul
RevOps Country Manager
Ghaziabad,UP
Summary
Goal-oriented manager with distinguished experience Operations and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
RevOps Country Manager
The Knot Worldwide
04.2021 - Current
- Increased market share by developing and implementing effective sales strategies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Team Lead, Influencer Marketing
PRchitects
03.2020 - 04.2021
- Handled a team of 5 and worked with team to identify areas of improvement and devised solutions based on findings.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Customer Success Manager
WeddingWire
10.2017 - 09.2019
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Operations Analyst
American Express
07.2016 - 10.2017
- Was part of the Domestic Customer Service Team and responsible for handling and resolving Customer queries through an inbound phone channel
- Supported supervisor and associated team members to maintain system functionality.
Education
Digital Marketing Certification -
MICA
Ahmedabad 04.2001 -
BBA - General Management
Maharaja Sayajirao University
Vadodara, India 04.2001 -
Skills
Leadership
Stakeholder Management
Cross-Functional Teamwork
Territory Management
Sales Records Management
Project Management
Timeline
RevOps Country Manager
The Knot Worldwide
04.2021 - Current
Team Lead, Influencer Marketing
PRchitects
03.2020 - 04.2021
Customer Success Manager
WeddingWire
10.2017 - 09.2019
Operations Analyst
American Express
07.2016 - 10.2017
Digital Marketing Certification -
MICA
04.2001 -
BBA - General Management
Maharaja Sayajirao University
04.2001 -