Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Himanshu Kaushik

Bengaluru

Summary

I am a seasoned leader and expert in Operations and Cloud, with over 20 years of experience in the IT industry. As the Associate Vice President of Cloud Practice at Innover Digital, a digital transformation and innovation company, I help clients achieve operational excellence and business agility through cloud-based solutions. In my role, I develop and implement the organization's cloud strategy, aligning it with the business objectives and ensuring compliance with industry standards and regulations. I also manage the cloud infrastructure, selecting, configuring, and monitoring the cloud platforms and services that best suit the needs of the organization and its stakeholders. Additionally, I collaborate with senior leadership, IT teams, and business units to provide cloud-based solutions that drive innovation, reduce costs, and enhance operational performance. As a leader, I am passionate about building and developing high-performing teams, fostering a culture of innovation and continuous improvement, and driving a customer-centric approach to operations. I have a proven track record of leading large-scale transformational initiatives, from design to implementation, that have delivered significant business value and enabled organizations to thrive in a highly competitive market. I have expertise in cloud technologies, leveraging platforms such as AWS, Azure, and Google Cloud, to deliver high-quality, scalable, and secure solutions. I also have extensive knowledge and certifications in ITIL, PRINCE 2 Agile, DevOps, and Scrum, which enable me to apply best practices and frameworks to optimize processes and workflows. In summary, I am a results-driven leader and expert in Operations and Cloud, and I am excited to leverage my skills and experience to help organizations achieve their business objectives and succeed in an increasingly complex and dynamic business environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Associate Vice President Cloud Practice and Partnership

Innover Digital
Bengaluru
01.2023 - Current
  • Develop and implement the organization's cloud strategy that aligns with business objectives
  • Lead the organization's cloud adoption efforts by establishing cloud governance policies, processes, and best practices
  • Manage the organization's cloud infrastructure, including selecting, configuring, and monitoring cloud platforms and services
  • Ensure the organization's cloud environment is secure and compliant with industry regulations and standards
  • Collaborate with stakeholders across the organization, including senior leadership, IT teams, and business units, to understand their needs and provide solutions that meet their requirements
  • Manage and mentor the teams responsible for implementing and maintaining the organization's cloud infrastructure
  • Stay up-to-date with industry trends and emerging technologies in the cloud space
  • Creating and implementing plans to generate demand and drive growth
  • Joining events for specific industries
  • Keeping up-to-date with industry trends, best practices, and programs of partner organizations
  • Partner identification: Identifying partners who are willing to invest time and money into incorporating software into their value proposition
  • Relationship building: Building and maintaining relationships with sales organizations and other stakeholders.

Practice Head Cloud Managed Services

SourceFuse Technologies
Bengaluru
01.2022 - 01.2023
  • Answer requests for information (RFIs) and requests for proposals (RFPs) at a detailed and professional level
  • Prepare and deliver solution-based product presentations and demonstrations to customers
  • Execute on customer proof of concepts (POCs)
  • Develop Strategy for Cloud Managed Services practice
  • Develop and deliver Application Management Services (AMS)
  • Guides team to evaluate the design and roll-out of new managed services and products
  • Establish a vision for the practice and bring in best-in-class techniques and frameworks
  • Grow practice while managing client expectations and ensuring a long-term growth trajectory
  • Lead the practice's strategy for go-to-market, account management, customer success, and operational efficiency
  • Work with Vertical Heads to align on vertical-level strategy and go-to-market
  • Define innovation and solution roadmap for practice
  • Participate in monthly, quarterly and annual forecast/budgets and reporting
  • Customer and account management
  • Accountable for end-to-end services that we provide to assigned customer accounts
  • Work closely with customer stakeholders to define criteria for engagement success and drive achievements of the same
  • Responsible for the incident, change, problem, and escalation processes
  • Review opportunities for process enhancements
  • Monitor Key Performance Indicators (KPIs) and provide appropriate reporting for the Business and leadership
  • Provides recommendations to improve reporting
  • Manage multiple teams across customer accounts, providing a mix of managed services to cloud support services
  • Work with internal and third-party teams to ensure actions are taken at the right time and in the right manner and are completed to maintain and improve services
  • Design and implantation of IT service management process (ITIL), as well as ensuring compliance with ISO, SOC, HIPAA and other requirements
  • Develop people through coaching and mentoring to enhance technical skills and interpersonal skills.

IT Manager Global End User Services

LKQ Corporation
Bengaluru
06.2018 - 01.2022
  • Design & Manage Global Service Management process & End Use Service Operations
  • Manage operations for KSA
  • Monitor the progress of strategic opportunities and accounts
  • Continuous Improvement
  • Set expectations for standards, best practices, and processes
  • Manage the overall end-user service operations for in-house IT Infrastructure, IT support User Security, SOC, Global NOC command centre and Global Service Center
  • Designing Monthly dashboards summary from tools like ServiceNow, JIRA, Splunk, Crowdstrike, SolarWinds etc
  • Design & Evaluate in-house IT infrastructure
  • Driving Continual Service Improvement
  • Define & Ensure SLA compliance, and metrics reporting across end-user service functions for suppliers
  • Ensure that operation management policy, standards and procedures are properly implemented, enhanced, and maintained
  • Participate in knowledge management, coaching, IT Service Management improvements and customer status and reporting
  • Responsible for driving incident management, repair, and maintenance, closing incidents, preventive maintenance, and resolution of customer issues
  • Support the staffing, onboarding, training, development, and performance management of the End user services functions
  • Analyze end-user services functions, recommend upgrades/changes, and assess current and future business needs
  • Responsible for achieving end-user and client satisfaction and trust
  • Responsible for Vendor Management and IT procurement for India Geography & APAC
  • Responsible to Deliver Application Management & Support Services across the globe.

Digital Operations & Service Excellence Lead

Accenture
Bangalore
12.2005 - 06.2018
  • Strategic Solution Architecture and Service Delivery Leadership: Spearheaded strategic planning and solution architecture, ensuring alignment with emerging market trends and client objectives.
    Directed 24/7 service delivery operations, exceeding SLAs through meticulous performance monitoring and global support initiatives.
    Implemented agile methodologies to ensure seamless scalability and alignment with market demands.
  • Cloud Managed Services: Provided visionary direction in cloud managed services support, optimizing deployment and optimization strategies to meet evolving business needs.
    Ensured billing accuracy and cost optimization in cloud environments, aligning with industry benchmarks and driving financial efficiency.
  • Operational Excellence and Process Optimization: Led global command center operations, driving operational resilience and customer satisfaction through strategic planning, budget management, and process optimization.
    Streamlined processes for new deployments, facilitating rapid adaptation to market trends and client requirements while maintaining service excellence.
  • Effective Stakeholder Engagement: Cultivated strong client relationships by understanding market dynamics and delivering tailored solutions that address client objectives and enhance service delivery standards.
    Presented compelling value propositions, serving as a trusted advisor and strategic partner in achieving organizational goals.

Technical Support Officer

Perfexa Solutions Inc
Gurugram
10.2004 - 11.2005
  • Responsible for providing Web (E MAIL and Live CHAT) and Voice basedsupport for all the products like CD/DVD writers and drives, Audio card, USBMass Storage Devices, Web Cameras,
  • Digital Cameras and many other IOcards Involved in technical support for the GTC telecom products
  • Perform Daily troubleshooting such as Dialup/DSL Configuration, Internet Explorer, MS-Outlook, MS-Outlook Express
  • Resolved escalated customer complaints promptly and professionally.

Education

Bachelor of Arts (BA) - Humanities/Arts

Delhi University
01.2000

Skills

  • Cloud Strategy Development
  • Partnership Management
  • Business Development
  • Cloud Architecture
  • Cloud Migration and Adoption
  • Solution Design and Implementation
  • Technical Proficiency
  • Team Leadership
  • Client Relationship Management
  • Strategic Planning and Execution
  • Market Analysis and Trend Forecasting
  • Communication and Presentation
  • Change Management and Adaptability
  • Regulatory Compliance and Security
  • Continuous Learning and Development
  • ITSM /ITIL

Certification

  • AWS Certified Solutions Architect - Associate
  • Certified DevOps Practitioner
  • AWS Partner: Sales Accreditation (Business)
  • Certified Agile foundation
  • AZ-900|Microsoft Azure Fundamentals
  • ITIL V4
  • SRE Foundation
  • SIAM Foundation
  • Digital Tranformation

Languages

  • English, Professional Working
  • Hindi, Native or Bilingual

Timeline

Associate Vice President Cloud Practice and Partnership

Innover Digital
01.2023 - Current

Practice Head Cloud Managed Services

SourceFuse Technologies
01.2022 - 01.2023

IT Manager Global End User Services

LKQ Corporation
06.2018 - 01.2022

Digital Operations & Service Excellence Lead

Accenture
12.2005 - 06.2018

Technical Support Officer

Perfexa Solutions Inc
10.2004 - 11.2005

Bachelor of Arts (BA) - Humanities/Arts

Delhi University

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Himanshu Kaushik