Summary
Overview
Work History
Education
Skills
Timeline
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Himanshu Khurana

Assistant Program Manager, Learning & Development
Bengaluru

Summary

Accomplished Program Manager with a proven track record at Scaler, skilled in strategy, team management, and program development from scratch. With a focus on operational excellence and learner engagement, I successfully led initiatives that drove a 20% growth in enrollment, improved learning outcomes, and streamlined processes. Experienced in product management and stakeholder coordination, I consistently delivered impactful results and enhanced program success.

Professional program management specialist with proven track record of overseeing complex projects and optimizing team performance. Known for collaborative approach and delivering consistent results under dynamic conditions. Skilled in project coordination, resource allocation, and problem-solving to drive program success.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work History

Assistant Program Manager – Learning & Development

Scaler
07.2023 - Current
  • Own the strategy, execution, and growth of Scaler’s postgraduate offerings under the Neovarsity banner, including Master’s programs in Computer Science and AI & ML — delivering academic excellence, learner satisfaction, and business impact.
  • Spearheading the launch of a global Online MBA in partnership with Woolf (Malta), managing curriculum design, regulatory alignment, and go-to-market strategy to meet global higher-ed standards and market demands.
  • Collaborating with Sales and Marketing to strengthen the program’s USP, optimize curriculum-market fit, and boost top-of-funnel conversions—contributing directly to revenue growth.
  • Leading the development and rollout of new industry-recognized certifications, focused on improving learner employability and increasing the perceived value of our programs.
  • Driving a ₹50 lakh/month cost-reduction initiative by streamlining operations, renegotiating contracts, and implementing automation across delivery pipelines—achieving significant gains in cost efficiency.
  • Built internal systems and operational processes that helped Scaler Neovarsity contribute over 35% of company profits, maintaining high service quality while scaling learner volume.
  • Partnered with cross-functional teams to launch and scale B2B and DevOps programs, increasing learner enrollment by 20% through structured planning and strategic execution.
  • Implemented robust feedback loops, data-led interventions, and simplified learner journeys—leading to a 30% improvement in learner satisfaction and NPS.
  • Co-led the development of an AI-powered mock interview tool using Companion Mode alongside the Tech team, enhancing learner readiness for real-world interviews.
  • Currently working on integrating Companion Mode into assignment-solving workflows, driving personalization and scalable support within the learning experience.
  • Productized onboarding and academic tracking systems, enabling scalable, consistent operations and reducing manual effort across multiple cohorts.
  • Delivered sustained improvement in academic performance, engagement, and learner outcomes, contributing to a 20% uplift in completion and placement metrics.

Program Associate

upGrad
08.2021 - 07.2023
  • Managed large-scale academic operations for postgraduate programs, coordinating with internal teams, external vendors, and academic partners to ensure seamless delivery — resulting in a 20% increase in learner satisfaction.
  • Led end-to-end project execution for live sessions, mentoring, and assessment workflows, introducing process improvements that enhanced operational efficiency by 15%.
  • Delivered complex academic projects within strict timelines and budget constraints, contributing to a 10% reduction in delivery costs through effective resource planning and cost control.
  • Built and scaled a network of domain experts and freelancers across tech and management fields, enhancing instructional quality by 25% while enabling program scalability.
  • Collaborated with cross-functional teams (Product, Tech, and Content) to automate dashboards and streamline reporting, reducing manual intervention by 30% and improving data-led decision making.
  • Spearheaded a high-impact initiative to improve user retention and completion rates, increasing final pass percentages by 20% through structured intervention design and stakeholder coordination.
  • Led strategic sourcing of subject matter experts (SMEs) through LinkedIn and niche platforms, growing the expert pool by 35%, ensuring timely delivery and subject coverage across cohorts.

Program Associate

Vedantu
09.2020 - 08.2021
  • Recognized as Best Employee of the Year for outstanding contributions to cross-functional program delivery, revenue enablement, and operational execution across Vedantu’s India Sales and MasterClass verticals.
  • Owned end-to-end onboarding and training for Master Teachers, streamlining induction and Wave platform readiness—resulting in a 20% increase in teacher preparedness for high-impact live classes.
  • Led weekly data tracking and performance analysis across key business units (SuperCoders, SuperReaders, SuperSpeakers, SuperSchool, CS Tuitions), contributing to a 15% gain in segment-wide operational efficiency.
  • Managed CRM workflows for MasterClasses—including message creation, scheduling, and campaign execution—boosting class attendance rates by 25% through better communication targeting.
  • Spearheaded referral program operations, delivering ₹28.69 lakhs in new revenue by optimizing lead pipelines and increasing conversion by 30% from over 750 qualified referrals.
  • Collaborated with sales, training, and operations teams to deliver a consistent, scalable MasterClass experience, aligning on SLAs, performance KPIs, and learner engagement strategies.
  • Drove improvements in internal systems and SOPs to ensure repeatable excellence across onboarding, scheduling, and class execution cycles.

Business Development Associate

BYJU'S (Think & Learn Pvt. Ltd.)
03.2020 - 09.2020
  • Represented BYJU’S, India’s leading EdTech platform, in a high-touch sales role, contributing to user growth in a region with over 2M+ paid learners.
  • Delivered personalized, consultative product demos tailored to family needs, consistently achieving top-tier conversion rates across in-person and virtual channels.
  • Drove weekly client acquisition through strategic prospecting and calendar management, maintaining a 100% optimized appointment pipeline without conflicts.
  • Cultivated long-term client relationships that resulted in a 15% growth in regional referrals, expanding the addressable market through trust-based selling.
  • Consistently exceeded performance benchmarks by aligning solutions with customer intent, improving engagement across multiple buyer personas.

Zonal Business Manager

OYO
07.2018 - 03.2020
  • Owned full-stack operations and P&L for the South Delhi cluster, driving a 15% uplift in profitability through a combination of cost optimization, rent collection improvements, and localized demand generation.
  • Led a team of property managers to deliver high-compliance, guest-centric experiences, resulting in a 20% boost in resident satisfaction and operational NPS.
  • Improved cluster-wide occupancy by 25% through enhanced lead management systems, targeted BTL (below-the-line) marketing, and focused resident retention initiatives.
  • Implemented strategic rent collection mechanisms and process audits, resulting in a 15% improvement in monthly collection efficiency and better financial hygiene.
  • Conducted structured property health and compliance audits, reducing annual maintenance overheads by 10% while ensuring asset longevity and service standards.
  • Drove SOP adoption across the cluster, improving turnaround time for issue resolution and elevating team accountability across shift operations.
  • Partnered with zonal leadership to test and scale operational playbooks later adopted in multiple city clusters.

Education

Bachelor of Technology - BTech -

Maharshi Dayanand University (MDU)

Skills

Strategic Leadership & Program GrowthProgram Management Strategic Planning & Execution Go-to-Market (GTM) Strategy Product-Led Growth (PLG) P&L Ownership

Timeline

Assistant Program Manager – Learning & Development

Scaler
07.2023 - Current

Program Associate

upGrad
08.2021 - 07.2023

Program Associate

Vedantu
09.2020 - 08.2021

Business Development Associate

BYJU'S (Think & Learn Pvt. Ltd.)
03.2020 - 09.2020

Zonal Business Manager

OYO
07.2018 - 03.2020

Bachelor of Technology - BTech -

Maharshi Dayanand University (MDU)

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Himanshu KhuranaAssistant Program Manager, Learning & Development