Himanshu Kumar
Noida
Summary
Experienced business operations manager with a proven track record of optimizing organizational efficiency, driving cost savings and enhancing profitability. Adept at strategic planning, process improvement and team leadership to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Director - OPS
XoxoTails
Noida
01.2019 - Current
- Defining the delivery outreach and SOP in action
- Worked on the Delivery Model(3PL), Pin code-based delivery Logic, and defined the serviceability perimeter for delivery
- With the help of product insights and customer feedback made significant modifications in the various service verticals, which helped in clocking the revenue from 15% to 25%
- Setting up the processes for Inventory Optimization, Quality Audit, Inventory Reconciliation, Store Planogram, and Cash Management.
- Planned and implemented strategies to grow revenue.
COH at Licious
Licious
09.2018 - 12.2019
- Successfully launched Chandigarh, Panchkula, Gurgaon and Faridabad operations
- Responsible for the end to end operations of 17 Hubs along with ensuring effective data matrix
- Deliver key operational and customer service metrics consistently
- Driving process adherence, operational excellence and building SOP's, ensuring sustainability and scalability in the long-term.
- Responsible for improving CPD (Cost Per Delivery) across locations allocated and bringing it down to 67Rs to 55Rs in the span of 5 Months
- Monitor and manage operational activities - QA, inventory, reconciliation, bad stock and audit processes.
Operation Manager at Swiggy
Swiggy
07.2017 - 09.2018
- Successfully launched Dehradun, Jaipur and Faridabad operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Responsible for improving CPD & optimizing cost across locations allocated.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Operation Manager
Opinio
02.2016 - 12.2016
- Assisted in developing framework for remuneration/compensation of off-role employees many times as per requirement, thereby reducing the contribution margin to 6 Rs from 17 Rs which was earlier over 50/- Rs
- Led the team to cross figure of 2k deliveries per day with in a period of less than 4 months
- Led the team in implementation of new payment structures i.e
- Partner Model' thereby achieving significant (200%) increase in the efficiency of delivery boys and huge reduction in the cost per delivery to 60/- Rs which was earlier hovering around 120-150/- Rs
- Helped team to reduce the attrition rate from 30% to less than 10% in some areas/cities by implementing some GP engagement activities/programs
- Led the team in the implementation of prepaid payment mode and setting up the cycle of reconciliation and payment for major food giants such as KFC, Pizza Hut across Delhi-NCR thereby avoiding write-off and discounts.
Area Manager at Opinio
Opinio
08.2015 - 02.2016
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Streamlined operations while administering all reporting and compliance procedures for site.
- Acting as key accounts manager, I assisted team in convincing the clients to offload all the deliveries thereby becoming exclusive delivery partners of premium brands such as Pizza Hut, KFC, McDonald's etc.
Education
MBA - HR & Marketing
IMS Engineering College, Ghaziabad
01.2013
Skills
- Budget Control
- Creativity and Innovation
- Crisis Management
- Hiring and Retention
- SCM
- Strategic Planning
- Business Development
- Scrum Master
- Team Management
- Customer Service
- Logistics Management
- Business Process Improvement
Timeline
Director - OPS
XoxoTails
01.2019 - Current
COH at Licious
Licious
09.2018 - 12.2019
Operation Manager at Swiggy
Swiggy
07.2017 - 09.2018
Operation Manager
Opinio
02.2016 - 12.2016
Area Manager at Opinio
Opinio
08.2015 - 02.2016
MBA - HR & Marketing
IMS Engineering College, Ghaziabad
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