Himanshu Kumar
Mumbai
Summary
At DormaVista, I excelled in enhancing guest satisfaction through exceptional customer service and meticulous attention to room ambiance. My proficiency in time management and organizational skills allowed for efficient task completion and inventory management, significantly improving operational efficiency. Demonstrating a blend of hard and soft skills, I effectively addressed guest concerns, fostering positive relationships and maintaining high cleanliness standards.
Managed account and collection records upto date.
Overview
1
1
year of professional experience
Work History
Hotel Housekeeper
Dormavista
04.2024 - Current
- Addressed guest requests and concerns promptly, enhancing customer satisfaction.
- Provided excellent customer service while interacting with guests during their stay at hotel industry.
- Managed time efficiently to complete all assigned tasks within shift.
- Enhanced room ambiance with meticulous arrangement of furnishings and decor.
- Cleaned guest rooms daily, ensuring high standards of cleanliness and presentation.
- Coordinated with front desk to update status of room cleanings in real-time.
- Managed inventory of cleaning supplies, requesting restocking as necessary.
- Adhered to hotel policies regarding safety, security, and confidentiality of guest information.
- Streamlined account management processes to improve efficiency and client satisfaction.
- Resolved customer concerns promptly to maintain positive account relationships.
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
Education
High School Diploma -
HSC
Swami Vivekanand Inter College06-2022
High School Diploma -
SSC
Swami Vivekanand Inter College06-2020
Skills
- Time management abilities
- Restocking supplies
- Multitasking and prioritizing
- Professional and courteous
- Floor care techniques
- Organizational skills
- Waste disposal
- Guest relations
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Hotel Housekeeper
Dormavista
04.2024 - Current
High School Diploma -
HSC
High School Diploma -
SSC
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