Hi, I’m
Himanshu Kumar
Operations Manager
Patna
Summary
Passionate Manager with exceptional customer service and leadership skills. Demonstrated expertise in effectively addressing and resolving customer issues and complaints. Adept at budgeting and consistently achieving performance metrics. Proven track record of success in driving operational excellence and delivering exceptional results.
Overview
8
years of professional experience
2016
years of post-secondary education
2
Certifications
2
Languages
Work History
Hypurpure by Zomato Ltd.
Assistant Manager
09.2024 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversee daily warehouse operations, ensuring efficiency and accuracy in inventory control, receiving, and order fulfillment.
- Implement and maintain inventory tracking systems to minimize loss, shrinkage, and discrepancies.
- Coordinate stock replenishment and manage relationships with suppliers and vendors.
- Ensure proper storage and handling of perishable and non-perishable grocery items.
Shree Maruti integrated logistic Limited
Manager
05.2024 - 09.2024
Job overview
- Supervised daily warehouse operations, ensuring efficient receipt, storage, and dispatch of grocery products
- Ensured compliance with health, safety, and food safety regulations
- Optimized warehouse layout for maximum efficiency and space utilization
- Maintained equipment, such as forklifts and conveyors, for seamless operations
- Controlled operational costs and implemented cost-saving measures
- Prepared performance reports on warehouse operations, stock levels, and financials
- Collaborated with vendors, courier partners, and logistics teams for seamless operations
- Coordinated with sorting hubs, last-mile delivery partners, and customer support teams
- Resolved escalations related to delays, misrouting, or package losses
- Optimized operational expenses without compromising service quality
- Strategic Planning & Process Improvement
- Implemented automation and process improvements to reduce inefficiencies
- Planned budget allocation for manpower, infrastructure, and logistics operations
Loadshare Network PVT. LTD.
Deputy Manager
08.2021 - 08.2021
Job overview
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success
- Supervised and delegated tasks to employees to meet key productivity targets
- Managed team by offering support and constructive feedback to improve skills and maximize potential
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews
- Oversaw employee recognition programmed to encourage professional development and high performance
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation
- Evaluated market conditions and competitor actions to develop successful marketing strategies
- Achieved management objectives, consistently hitting deadlines and performance targets
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
Ecom Express LTD.
Cluster Manager
08.2020 - 08.2021
Job overview
- Monitored, assessed, and evaluated KPIs in line with financial targets, pivoting operational strategy to improve the delivery conversation
- Oversaw recruitment strategy and Hub resourcing, increasing the number of skilled staff in-store
- Identified underperforming Hub and implemented corrective action to boost performance
- Conducted regular performance reviews and appraisals with Line Team members
- Oversaw rebranding and reopening of 13 existing Hubs
- Worked with Line management and Hub Supervisor to identify staff skill shortages and implement appropriate training programmers
- Selected, trained and performance-managed staff to handle high workload with ambitious targets
- Motivated Hub staff to continuously improve strategies through competitions and personalized coaching plans
- Set budget and monitored expenses to run profitable department
- Established delivery terms based on current market trends and costs
- Leveraged CRM data to send targeted emails designed to increase Performance
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
Future Group LTD
Store Manager
01.2019 - 07.2020
Job overview
- As a Grocery Retail Manager at Future Group, you were responsible for overseeing the daily operations of the grocery department, ensuring smooth store management, maximizing sales, and delivering excellent customer service
- Your role involved inventory control, team leadership, vendor management, and maintaining store standards to drive profitability and customer satisfaction
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Mc Donald's India PVT LTD
Assistant Manager
09.2016 - 12.2018
Job overview
- As Assistant Manager at McDonald's India PVT LTD in Patna, I drove restaurant operations, trained staff, and ensured organizational objectives were met
- I planned and executed daily operations, handled policy violations, and implemented security improvements
- By delivering exceptional customer service, I generated repeat business and exceeded sales targets
- I also oversaw inventory, developed promotions, and led my team to achieve monthly goals
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Institute of Hotel ManagementHaripur, Bihar
Bachelor of Science from Hospitality Administration
Nalanda CollegiateBihar Sharif, Bihar
10+2 from Science
Nalanda CollegiateBihar Sharif, Bihar
10th
Skills
Staff recruitment
Commercial development
Dynamic leadership
Team motivation
Conflict resolution expertise
Quick decision-making
Business strategy
Team leadership
Project management
Microsoft Office Suite expertise
Team coaching
Issue resolution
Target implementation
Budgetary governance
Staff mentoring
Certification
Shift Management Excellence certified by McDonald's International.
Accomplishments
- Worked directly with senior leadership to develop per-year department revenue.
- Planned and coordinated Jio Mart projects resulting in increased profitability.
- Achieved certification through McDonald's India & Future Group.
Additional Information
I am Aspiring for a position where my expertise in the logistic sector and experience in well-renowned corporations like McDonald's, Future Group & Ecom express to
Timeline
Assistant Manager
Hypurpure by Zomato Ltd.
09.2024 - Current
Manager
Shree Maruti integrated logistic Limited
05.2024 - 09.2024
Deputy Manager
Loadshare Network PVT. LTD.
08.2021 - 08.2021
Cluster Manager
Ecom Express LTD.
08.2020 - 08.2021
Store Manager
Future Group LTD
01.2019 - 07.2020
Assistant Manager
Mc Donald's India PVT LTD
09.2016 - 12.2018
Nalanda Collegiate
10+2 from Science
01.2012
Nalanda Collegiate
10th
01.2010
Institute of Hotel Management
Bachelor of Science from Hospitality Administration
01.2016