Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative
Himanshu Kumawat

Himanshu Kumawat

Manager Operations ( Collateral -Insurance)
Jaipur,RJ

Summary

Results - oriented Operations Manager and a self motivated leader with nearly 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of mortgage industry trends, excellent interpersonal skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Excellence in providing strategic advisory using experience-backed judgment, strong work-ethics & irreproachable integrity, directing business in new & growth areas, champion organization values & vision and participating in projects & operational initiatives . Familiar with the principles of Six Sigma and proficient in leading dedicated teams for running successful business operations and experience of developing procedures & service standards for business excellence

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Operations Manager

BMTG Advisors India Pvt. Ltd.
Gurgaon , Haryana
2020.01 - Current
  • Team Handling as Manager and quality checking, reviewing of daily activities, keep tracking of their performance, report to higher management of daily performance
  • Monitored over 140 employees' day-to-day activities and made plans to rectify issues
  • Hands-on experience in streamlining Standard Operating Procedures (SOP) and formulating Quality Effective solutions for enhancing operations smoothly to maintain Turn Around Time (TAT)
  • Preparation & posting of process update SOP's , timely tracking and reporting of changes implemented
  • Providing guidance to team members on various day to day challenges and addressing their concerns
  • Addressing customer issues, escalations and provide update on daily basis to Senior manager & Director
  • Maintaining Turn Around Time (TAT) and Accuracy
  • Preparation of Monthly & Weekly Dash Board (Looker) and various tracker to help team
  • Devised processes to boost long-term business success and increase profit levels

Process Developer

Genpact India Pvt. Ltd.
Jaipur , Rajasthan
2018.08 - 2019.12
  • Working as underwriter for National Australia Bank
  • Analyzing applicant financial status, credit, and property evaluation to determine feasibility of granting loan.
  • Approving loan within specified limits or refer loan to loan committee for approval.
  • Ensuring loan agreements are complete and accurate according to policy.
  • Reviewing, processing, closing and administering loan proposals.
    Interviewing applicants and requesting specified information for loan
    applications.

Quality Analyst

Teleperformance
Jaipur , Rajasthan
2017.01 - 2018.07
  • Analyze data to identify areas for improvement in quality system.
  • Analyze test results to ensure existing functionality.
  • Assure ongoing compliance with quality and design requirements.
  • Coordinating with supporting department to achieve daily volumes and breakdown action plans.
  • Develop, recommend and monitor corrective and preventive actions.
  • Responsible for verifying policies and procedures being implemented accurately.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
  • Crafted training materials and ran on-boarding sessions to train new recruits

Education

B.Tech - Mechanical Engineering

Rajasthan Technical University
Jaipur
2012.03 - 2016.10

Senior Secondary (10+2) - Science & Maths (CBSE)

Hindustan International Academy
Jaipur
2011.04 - 2012.03

Skills

    Analysis & Reporting

undefined

Interests

Watching documentaries & Travelling

Timeline

Operations Manager

BMTG Advisors India Pvt. Ltd.
2020.01 - Current

Process Developer

Genpact India Pvt. Ltd.
2018.08 - 2019.12

Quality Analyst

Teleperformance
2017.01 - 2018.07

B.Tech - Mechanical Engineering

Rajasthan Technical University
2012.03 - 2016.10

Senior Secondary (10+2) - Science & Maths (CBSE)

Hindustan International Academy
2011.04 - 2012.03
Himanshu KumawatManager Operations ( Collateral -Insurance)