HIMANSHU LOHANI

➮ Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

➮ Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.

➮ Performed Visa and MasterCard chargebacks and monitor case status for fulfillment.

➮ Accurately assessed the customer's product issue or problem and solve it with Service Legal Agreement.

➮ Completed required investigations on referred files ahead of deadlines, typically within 2-3 days.

➮ Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

➮ Worked well in a team setting, providing support and guidance.

➮ Assisted customers with their inquiries about products and services through email and chat, while also showcasing other options to attract potential buyers.

➮ Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

➮ Escalated critical customer issues to supervisor/manager to avoid lost revenue and canceled policies.

➮ Maintained and updated customer personal and confidential details in the database, ensuring accuracy and compliance with data protection regulations.

➮ Collaborated with staff members to enhance customer service experience and exceed team goal through effective client satisfaction rates.

➮ Handled customer inquiries, requests, and complaints via various communication channels (phone, email, chat) in a professional and timely manner.

➮ Provided excellent customer service by actively listening to customer concerns, identifying their needs, and offering appropriate solutions.

➮ Provided customers with updates and periodic statements on service developments and changes in trends.

➮ Adhered to company policies and procedures while handling customer interactions and maintaining customer data confidentiality.