Himanshu Maidasani
Summary
Dedicated and customer-focused professional with over 3.5 years of experience in customer service and technical support, specializing in handling inbound calls, troubleshooting technical issues, and providing effective resolutions. Skilled at managing customer relationships, resolving complex concerns with empathy and professionalism, and delivering exceptional service experiences
Overview
4
4
years of professional experience
Work History
Senior Associate
NTT DATA
12.2024 - 06.2025
- Handled inbound and outbound calls from healthcare providers, hospitals, and clinics regarding claims, eligibility, and benefits.
- Assisted providers with member verification, coverage details, and policy information.
- Investigated denied or pending claims and coordinate resolutions with internal claims teams.
- Explained EOB (Explanation of Benefits) and payment remittance details
- Achieved performance metrics like CSAT (Customer Satisfaction Score), AHT (Average Handle Time), accuracy, and adherence.
Technical Consultant
HM Consultancy Services
02.2023 - 10.2024
- Handled inbound and outbound customer calls to resolve technical issues
- Troubleshot Windows OS issues such as startup errors, application crashes, BSOD (Blue Screen of Death), Outlook not sending/receiving emails, and slow system performance.
- Achieved performance metrics like CSAT (Customer Satisfaction Score), AHT (Average Handle Time), accuracy, and adherence.
- Document all interactions and troubleshooting steps in the CRM/ticketing system accurately.
- Handled basic network connectivity and Wi-Fi issues, including adapter settings, IP configuration
- Identify customer needs and recommend suitable paid support plans, warranties, or software solutions.
Sr Technician
Dell International Services
07.2021 - 02.2023
- Provided first-level technical support for Windows OS and network-related issues via calls
- Diagnosed and resolved Windows performance issues, including system slowdowns, application crashes, blue screen errors, and driver conflicts.
- Maintained SLA compliance and ensured high First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores.
- Supported users with email setup, password resets, system login errors, and software installations.
- Promote extended service plans, antivirus packages, or productivity software based on customer usage.
Education
High School Diploma -
JD Tytler
New Delhi 04-2014
Skills
- Customer relationship management
- Technical support
- Problem solving
- Effective communication
- Time management
- Customer relationship management
- Problem solving
Skills
- Customer relationship management
- Problem solving
- Technical Proficiency
- Effective Communication
- Multitasking
Timeline
Senior Associate
NTT DATA
12.2024 - 06.2025
Technical Consultant
HM Consultancy Services
02.2023 - 10.2024
Sr Technician
Dell International Services
07.2021 - 02.2023
High School Diploma -
JD Tytler