Summary
Overview
Work History
Education
Skills
Total Work Experience - 25 Months
Certification
Timeline
Hi, I’m

Himanshu Mathur

Sr. Customer Service Associate
New Delhi
Himanshu Mathur

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
years of professional experience
5
years of post-secondary education
1
Certification
3
Languages

Work History

Amazon
Gurgaon

Customer Service Specialist
05.2023 - 11.2023

Job overview

  • Maintained and managed customer files and databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

FIS Global Solutions
Gurgaon

Senior Customer Service Associate
12.2021 - 11.2022

Job overview

  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Responded to customer calls and emails to answer questions about products and services.

Nthrive Global Solutions
New Delhi

Accounts Receivable Specialist
02.2021 - 10.2021

Job overview

  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Acted as a departmental resource on appeals matters.
  • Created, composed and maintained appeal response templates.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Education

Annamalai University
Chennai

BBA from Business Administration And Management
07.2017 - 06.2020

University Overview

Laxman Public School
New Delhi

Matriculation from Combined Subjects
04.2012 - 08.2013

University Overview

Patrachar Vidyalaya
New Delhi

Higher Secondary from Commerce
04.2015 - 04.2016

University Overview

Skills

    Excellent written and oral communication

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Total Work Experience - 25 Months

Total Work Experience - 25 Months

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Certification

Awarded as best former in the team in R & R.

Timeline

Customer Service Specialist
Amazon
05.2023 - 11.2023

Awarded as best former in the team in R & R.

07-2022
Senior Customer Service Associate
FIS Global Solutions
12.2021 - 11.2022
Accounts Receivable Specialist
Nthrive Global Solutions
02.2021 - 10.2021
Annamalai University
BBA from Business Administration And Management
07.2017 - 06.2020
Patrachar Vidyalaya
Higher Secondary from Commerce
04.2015 - 04.2016
Laxman Public School
Matriculation from Combined Subjects
04.2012 - 08.2013
Himanshu MathurSr. Customer Service Associate