Himanshu Merawat
Ghaziabad
Summary
Dynamic professional with experience at Teleperformance Global Business, excelling in customer satisfaction and quality assurance. Proven ability to enhance team performance and drive lead generation through effective campaign organization. Proficient in MS Excel and adept at data interpretation, fostering strong relationships with clients to ensure their needs are met.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Axis securities
New Delhi
05.2025 - Current
- Analyzed market potential and identified target markets for potential franchisees.
- Organized marketing campaigns aimed at increasing brand awareness among potential customers.
- Developed and maintained relationships with existing and prospective franchisees.
Customer Care Executive
Teleperformance Global Business Private Limited
Indore
12.2022 - 06.2024
- Handled customer queries with efficiency.
- Audited agent interactions for quality.
- Supported new agents during on boarding.
- Provided feedback to improve team performance.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Developed and maintained relationships with customers to ensure their satisfaction.
Education
Bachelor of Commerce -
Devi AhilyaVishwavidhalay
Indore, M.P01.2023
Std. 12th - Commerce
Indore Public School
Jhabua01.2020
Std. 10th -
Jain Public School
Jhabua01.2018
Skills
- Canva
- Customer satisfaction
- Lead generation
- Data interpretation
- Campaign organization
- Team performance improvement
- Quality assurance
- MS Excel
- MS Word
- MS Power Point
Languages
English, Hindi
Accomplishments
- Customer Satisfaction Champ - Teleperformance
- Productivity Champ -Teleperformance
- Pan India Best Performer-Teleperformance
- 2nd Position in Talent Bling (July 2024)- IMS Ghaziabad
- 2nd Position in MarkWiz-E-Mehfil (August 2024)-IMS Ghaziabad
- Runner-up in Spectra 2024 held at IPEM Ghaziabad and Gravity 2024 held at Jaipuria Institute of Management, Noida in Business Plan and Case Study Competition respectively.
- 2nd Runner-up for Best Panel in Insightful Dialogues at IMS Ghaziabad.
Extracurricular Activities
Class Representative-IMS Ghaziabad Core Member, Cultural Committee-IMS Ghaziabad Core Member, Finnacle Club-Finance Club IMS Ghaziabad Head Boy-Indore Public School, Jhabua 2020 Deputy Head Boy-Jain Public School, Jhabua 2018
Professional Qualification
Pursuing PGDM in Marketing & Finance with 9.86 TGPA in I Trimester and 9.38 TGPA in II Trimester at Institute of Management Studies, Ghaziabad.
STUDENT OUTREACH PROGRAM
- Event Name: GRAVITY 2024
- College Name: Jaipuria Institute of Management, Noida
- Expanded professional network with peers and industry experts.
- Observed innovative marketing and management practices.
- Enhanced knowledge through interactive sessions and workshops.
- Gained insights into effective teamwork and leadership strategies.
Certification
- AI-Powered Performance Ads Certification- Google
- Excel for Project Management- LinkedIn
- Content Marketing Certification- HubSpot
Industrial Visit
- Company: Haier
- Location: Greater Noida, Uttar Pradesh
- Product: Refrigerator
- Gained insights into advanced manufacturing processes and automation techniques.
- Observed efficient supply chain and inventory management practices.
- Learned about Haier's customer-centric approach and innovative product designs.
- Understood the importance of quality control and sustainability in operations.
- Enhanced awareness of corporate culture and global business strategies.
Timeline
Intern
Axis securities
05.2025 - Current
Customer Care Executive
Teleperformance Global Business Private Limited
12.2022 - 06.2024
Bachelor of Commerce -
Devi AhilyaVishwavidhalay
Std. 12th - Commerce
Indore Public School
Std. 10th -
Jain Public School
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