HIMANSHU MISHRA
Lucknow
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
15
15
years of professional experience
Work History
IT Support Engineer
Fast IT Solutions
09.2019 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference
- Increased user satisfaction through effective communication and timely resolution of support tickets
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues
- Delivered end-user training on new technologies, increasing adoption rates among employees
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions
- Enhanced network security with regular vulnerability assessments and prompt patch installations
- Contributed to cost savings by identifying opportunities for process improvements within the IT department
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies
- Streamlined software deployment by automating installation processes for various applications
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department
- Documented support interactions for future reference
- Assisted with updating technical support best practices for use by team
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Engineer
Qube Cinema Technologies Pvt.Ltd.
06.2013 - 08.2019
- Meeting with cinema Managers for running advertisement during the current running shows
- Meeting with clients and survey for New Cinema Installation
- Documentation and reporting of all the running task
- Maintaining records of all the company assets
- Remotely problem solving of the remote location clients
- Providing customer support 24/7 worldwide on any technical issues on website and domains & email hosting
- Strategic IT planning and Implementation of the Systems network infrastructure while wife connectivity
- Maintaining Backup and security of outlook and data server
- Managing team of technical support as a tech lead
- Dealing with outside vendors for the hardware and software requirements
- Providing sales support to the team for the advertisement requirements on the theatres
- Troubleshooting software problems in desktop machines, Workstations of cinema servers
- Documentations & liaising work with all vendors & service providers
- Troubleshooting Windows update & Antivirus update issues.
IT Support Engineer
Jaypee Capital Services Limited
08.2009 - 05.2013
- Managing overall IT Infrastructure & Operation
- Preparing IT Business plan for smooth & seamless operation
- Implementing value added services for improving better customer services
- Dealing with different vendors and IT vendor management and purchase
- Maintaining a proper documentation about all systems and services.
Education
Master of computer application (MCA) -
PTU
06.2012
Bachelor of Computer Application (BCA) -
M.C.R.P.V
06.2009
Intermediate -
U.P Board Allahabad
01.2006
High school -
U.P Board Allahabad
01.2004
Skills
- Windows 7, Windows Vista, Windows 8, Windows 10, Mac OS
- Firewalls, Leased lines, MPLS VPN
- ShowMyPC, Team Viwer, VNC, Ammy, Any Desk, Radmin, Logme in
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
- System Troubleshooting
- Root Cause Analysis
- Quality Control
- Quality Assurance Controls
- Technical Writing
- Process Improvement
- Electrical Systems
- Software Development
- System Design
- Cost Analysis
- Programming Languages
- Failure Analysis
- Control systems
- Computer Skills
- Critical Thinking
- Data Warehousing
- Teamwork and Collaboration
- Problem Resolution
- Work Planning and Prioritization
- Analytical Thinking
- Data Analysis
- Client Relations
- IT skills
- Cost Estimates
- Engineering Design
- Production Support
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- IT Documentation
- Data Backup and Recovery
- Application support
- Wireless Networking
- Email Administration
- Network Security
- Hardware diagnostics
- System Administration
- Server Management
- Incident Management
- IT Compliance
- Desktop Deployment
- Patch management
- Desktop support
- Network configuration
- Firewall Management
- Customer Service
- Technical issues analysis
- Issue Troubleshooting
- Technical Support
- Remote Support
- Windows 10
- User Support
- Hardware upgrades
- Ticket management
- Application installations
- Ticket support system management
- TCP/IP
- LAN/WAN
- Microsoft Outlook
- Call Center Operations
- Videoconferencing
- Microsoft Windows and Office
- Hardware and Software Repair
- Troubleshooting Network Issues
- Problem-Solving
- Computer Diagnostics
- Remote Technical Support
- System optimization
- Equipment Repair
Totalworkingexperience
14+ Years
Panno
ANZPM7759G
Passportvalidupto
08/2022
Linguisticability
English, Hindi
Personal Information
- Passport Number: K 4004872
- Father's Name: Brijesh Kumar Mishra
- Date of Birth: 09/03/1989
- Nationality: Indian
- Permanent Address -545 KA- GP-76/2 , Maa Gayatri Puram,
Lucknow-226017, (Uttar Pradesh)
Domain MAnagement
Domain hosting ,Email hosting,WEb hosting
Timeline
IT Support Engineer
Fast IT Solutions
09.2019 - Current
Engineer
Qube Cinema Technologies Pvt.Ltd.
06.2013 - 08.2019
IT Support Engineer
Jaypee Capital Services Limited
08.2009 - 05.2013
Master of computer application (MCA) -
PTU
Bachelor of Computer Application (BCA) -
M.C.R.P.V
Intermediate -
U.P Board Allahabad
High school -
U.P Board Allahabad
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