Himanshu Mishra
Senior customer service associate
Gurgaon
Summary
A highly motivated and customer focused professional with 4 years of experience in customer service, sales & administrative support. Possesses excellent communication & problem solving skills, and a strong ability to work well in a team. Proficient in MS office and highly dental oriented.
Overview
3
3
years of professional experience
Work History
Senior Associate {Green Dot (USA) & Vodafone (UK)}
FIS Global Business Solutions
02.2020 - 04.2023
- Overall responsibility of handling customers seeking help for queries related to banking, payments, refunds etc. Apart from this I've worked for sales & as technical support for Vodafone UK.
Education
B.Tech - Mechanical engineering
Galgotias College of Engineering & Technology
Greater Noida 08.2015 - 2018.05
Diploma - Engineering
Dev Institute of Technical Education (Agra)
Agra 08.2012 - 2015.05
High school -
S.B.R.L Academy, Mainpuri (U.P)
Mainpuri 01.2011 - 2012.04
Skills
Excellent communication skills
Excelled in MS Office and Email
Handled dual and triple chats/email simultaneously
Excellent communication skills
Accomplishments
- Gold medalist in volleyball tournament.
- First prize in an essay writing competition.
- Won "Player of the Series "award in cricket tournament.
Current organization
TaskUs India
Personal Information
Current address :- Sector 17c, Gurugram (ready to relocate)
Hobbies
Playing Volleyball, cricket & watching movies, travelling.
Languages
English
Upper intermediate (B2)
Timeline
Senior Associate {Green Dot (USA) & Vodafone (UK)}
FIS Global Business Solutions
02.2020 - 04.2023
B.Tech - Mechanical engineering
Galgotias College of Engineering & Technology
08.2015 - 2018.05
Diploma - Engineering
Dev Institute of Technical Education (Agra)
08.2012 - 2015.05
High school -
S.B.R.L Academy, Mainpuri (U.P)
01.2011 - 2012.04
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