Rista
Himanshu Mishra
Assistant Restaurant Manager
Mirzapur
Summary
Dynamic hospitality professional with extensive experience in all facets of the Food and Beverage Department. Recognized for exceptional team management skills and expertise in overseeing budgets and implementing strategies that significantly reduce employee turnover. Committed to delivering outstanding service and fostering a positive work environment that enhances staff engagement and customer satisfaction. Proven track record of enhancing operational efficiency while maintaining high standards of quality and performance.
Overview
8
8
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Assistant Restaurant Manager
Massive Restaurants Pvt. Ltd.
02.2024 - Current
- Established inviting atmosphere, cultivating loyal customer base and encouraging repeat business.
- Facilitated inventory management tasks, ensuring timely restocking and organization.
- Aided in daily operations to promote seamless business continuity.
- Established robust partnerships with suppliers, negotiating advantageous terms and pricing.
- Instituted cost control strategies to optimize profit margins without sacrificing quality or service excellence.
- Contributing to financial planning processes by forecasting budgets and establishing sales targets.
- Tracking customer behaviors, their feedback and sales
- Maintain recipes documentation
- Overseas planning for special events
- Keeping records and documentation
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Bar Head
Molecule Air Bar
10.2023 - 02.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Enhanced team productivity through effective scheduling and task delegation.
Bar Head
Molecule Gastro Bar
09.2020 - 02.2024
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Guest Service Assistant
Oberoi Sukhvilas Resort & Spa
02.2019 - 11.2019
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Guest Service Associate
Hyatt Regency
06.2017 - 01.2019
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
Education
Bachelor of Science -
Institute Of Hotel Management
Lucknow, Uttar Pradesh06.2017
Some College (No Degree): 12th - undefined
V.V PUBLIC SCHOOL
Prayagraj, Uttar Pradesh03.2014
Some College (No Degree): 10th - undefined
M.V.M
Prayagraj, Uttar Pradesh03.2012
Skills
Guest Experience & Customer Journey Mapping
Staff Training & Development
Health Safety & Quality Compliance
Training and mentoring
Inventory & Cost Control
Adaptability and flexibility
Industrial Exposure
Undergone industrial training for 17 weeks in all four core departments from FAIRMONT, JAIPUR
Certification
Service plus in Housekeeping and F&B Department in training
Signature
Himanshu Mishra September2025
Software
Micros
Posist
C-Sat
MS Excel
MS Word
MS Powerpoint
Timeline
Assistant Restaurant Manager
Massive Restaurants Pvt. Ltd.
02.2024 - Current
Bar Head
Molecule Air Bar
10.2023 - 02.2024
Bar Head
Molecule Gastro Bar
09.2020 - 02.2024
Guest Service Assistant
Oberoi Sukhvilas Resort & Spa
02.2019 - 11.2019
Guest Service Associate
Hyatt Regency
06.2017 - 01.2019
Some College (No Degree): 12th - undefined
V.V PUBLIC SCHOOL
Some College (No Degree): 10th - undefined
M.V.M
Bachelor of Science -
Institute Of Hotel Management