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Results-driven banking and sales professional with experience in financial analysis, exemplary customer service, upselling techniques, and extensive knowledge of working within a sales environment while motivating staff to reach sales goals. Committed to maintaining and analyzing sales data to boost productivity. Specialize in ensuring customer satisfaction through timely handling of customer service issues. Seeking a challenging role where I can utilize my expertise to contribute to the success of the organization while furthering my career development. Authorized to work in the US for any employer

I am a fun, outgoing, family oriented person who strives to better myself in every way that I can. I am a quick learner and will do my best with any task given and get it done in a timely manner. I love people and working with problem solving situations. .. I have managing skills and have always looked at myself as a leader. I have handled accounts in the past and know the important of keeping customers information confidential.

Service Delivery and Operations Management professional with 14 years of experience in TCS across retail, supply chain, procurement, logistics, utilities, banking operations, ERP support, ITSM, incident management, stakeholder management, and centralized command center operations. Proven expertise in managing production operations, critical incident handling, service request management, SOP documentation, process audits, reporting, onboarding, team coordination, vendor and business stakeholder communication, and business impact analysis. Experienced in working as a domain SME across Retail, Utilities, Banking, Procurement, Supply Chain, Logistics, Inventory Management, Shipment Management, Invoicing, POS Integration, ERP Operations, AX Dynamics job monitoring, and ServiceNow-based ITSM operations. Adept at translating business and service problems into clear technical context for engineering, support, infrastructure, and leadership stakeholders. Technology-aware operations leader with working exposure to ServiceNow, ERP systems, POS integrations, Docker basics, AWS Console, production monitoring, incident lifecycle management, and GenAI ecosystem concepts including agentic frameworks, contextual memory, and integration of systems of record with GenAI layers.
Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.

 With over 20 years of experience in a technical environment, expertise lies in failure mode analysis, data analysis, data collection, and product development and testing. Collaborated with engineers, production associates, and quality teams to develop, review, and update processes, procedures, and instructions for production development. Adhering to J-Standard requirements and Military Standard documentation, effectively communicated product capability, status, and production process analysis to management, staff, and customers through report writing and Excel spreadsheets. Prepared a streamlined lab work schedule for customer return backlogs, successfully reducing it by 50% within a 30-day period. Enhanced turnaround time for identifying the root cause of in-house failures and field returns by developing comprehensive failure analysis flow diagrams. Integrated and managed a workload pass-down process between 1st and 2nd shift associates, managers, and engineers. Thriving in fast-paced work environments, adept at handling multiple tasks and projects simultaneously. Utilizing Six Sigma and Lean Process principles, played a key role in improving product/production capability and processes. Developed training documents for production line safety and procedures while conducting monthly safety meetings with associates. Consistently perform weekly checks on equipment and tooling status to ensure a safe working environment.  Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.  Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.  Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 

HIMANSHU M JAIN

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Post Graduate Diploma in Management - Banking, Investment, and Insurance

Bachelor of Commerce -

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