HIMANSHU MOKAL
STORE MANAGER / RESTAURANT OWNER
Mumbai,MH
Summary
Experienced restaurant owner with a commitment to improving service quality and operational excellence. Known for developing effective marketing strategies and fostering team collaboration to drive customer engagement and boost local patronage.
Overview
15
15
years of professional experience
Work History
Restaurant Owner/Operator
SAUCIER RESTURANT
03.2021 - 05.2026
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented marketing strategies to enhance customer engagement.
- Managed inventory levels, optimizing supply chain for cost efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed financial reports, identifying areas for cost reduction and revenue growth.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Cultivated community relationships to boost local patronage and brand recognition.
- Established standard operating procedures to improve service consistency and quality.
Store Manager
Reliance Fresh
03.2020 - 01.2021
- Led store operations, ensuring adherence to company policies and standards.
- Developed and implemented strategies to enhance customer satisfaction and drive sales growth.
- Managed inventory control processes, reducing stock discrepancies and optimizing product availability.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
Store Manager
DMart Store
03.2016 - 01.2020
- Oversaw daily financial transactions, ensuring accuracy in cash handling procedures.
- Coordinated promotional activities, effectively increasing foot traffic and sales during peak seasons.
- Cultivated a positive work environment by promoting teamwork and open communication among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Restaurant Manager
POT POURRI VASHI
01.2011 - 01.2016
- Managed daily restaurant operations to optimize service quality and customer satisfaction.
- Trained and mentored staff to enhance team performance and efficiency.
- Developed and implemented operational strategies to reduce costs while maintaining quality standards.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Established relationships with vendors to negotiate better pricing and improve supply chain efficiency.
- Monitored inventory levels and ordered supplies to minimize waste and ensure availability.
Education
HOTEL MANAGMENT - HOTEL RESTURANT OPRATIONS
HOSPITALITY TRAINING INSTITUTE
Mumbai, India 04.2001 -
Skills
Operational efficiency
Online ordering management
Local regulations compliance
Food presentation
Menu pricing
Waste reduction
Inventory management
POS system operation
Staff management
Staff hiring
Employee scheduling
Labor cost controls
Timeline
Restaurant Owner/Operator
SAUCIER RESTURANT
03.2021 - 05.2026
Store Manager
Reliance Fresh
03.2020 - 01.2021
Store Manager
DMart Store
03.2016 - 01.2020
Restaurant Manager
POT POURRI VASHI
01.2011 - 01.2016
HOTEL MANAGMENT - HOTEL RESTURANT OPRATIONS
HOSPITALITY TRAINING INSTITUTE
04.2001 -