Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Himanshu Mudgal

Varanasi

Summary

With over 8 years of experience, I excel in driving data insights, BI automation, and AI-driven analytics. I am an expert in SQL, AWS QuickSight, Tableau, Power BI, and Excel, with a proven track record in building KPI dashboards, automating reporting processes, and facilitating data-driven decision-making. Currently, I am advancing my skills in Python and generative AI to enhance my advanced analytics capabilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead ML Data Analyst

Netomi.com
Gurugram
10.2024 - Current
  • Leading the BI & Analytics team for an AI enterprise bot platform; building KPI dashboards and custom visuals in AWS QuickSight.
  • Designed agent performance dashboards, improved reporting workflows, and automated virtual agent tasks.
  • Collaborated with backend teams to structure databases for BI, improving data accessibility, and reporting accuracy.
  • Managed customer relationship management, handling various chatbot clients to ensure high satisfaction and retention.
  • Developed SQL scripts for report automation, ensuring precise and timely data delivery.

Data Analyst II

Netomi.com
Gurugram
02.2022 - 09.2024
  • Implemented AWS QuickSight across the organization, enabling enterprise-level reporting and real-time dashboards.
  • Developed custom client visuals, enhancing adoption of reporting solutions and improving client satisfaction.
  • Partnered with sales and project teams to build strategic dashboards, improving cross-functional decision-making.
  • Researched and developed new KPIs, expanding analytics scope for platform optimization.

AI Analyst

Leena AI
Gurugram
05.2019 - 01.2022
  • Designed chatbot conversational flows, optimized performance, and improved engagement through analytics.
  • Provided client servicing and relationship management, ensuring high satisfaction and retention.
  • Conducted analytics-driven insights for product enhancement and ensured conversational accuracy via proofreading.

Customer Service Associate

Amazon
Noida
07.2017 - 04.2019
  • Assisted clients in issue resolution and account management; selected as founding member of Concession Abuse Prevention Team.
  • Reduced invalid concessions by streamlining monitoring systems for refunds, undelivered orders, and returns.

Education

B.Tech - Mechanical Engineering

United Institute of Technology
Allahabad
06.2017

Skills

  • SQL
  • AWS QuickSight
  • Power BI
  • Excel
  • Data Visualization
  • Dashboard Development
  • ETL
  • Python
  • Stakeholder Management
  • AI Analytics
  • Generative AI
  • Client relationship management
  • Customer relationship management (CRM)

Certification

  • Introduction to Generative AI, Google Cloud Skills Boost
  • ChatGPT and Bing Chat (Copilot)

Timeline

Lead ML Data Analyst

Netomi.com
10.2024 - Current

Data Analyst II

Netomi.com
02.2022 - 09.2024

AI Analyst

Leena AI
05.2019 - 01.2022

Customer Service Associate

Amazon
07.2017 - 04.2019

B.Tech - Mechanical Engineering

United Institute of Technology

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Himanshu Mudgal