Himanshu Nasa
Ghaziabad
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader focused on process optimization and operational efficiency for team success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Senior Associate
KAL GROUP
Noida
10.2022 - Current
- Developed and maintained relationships with vendors to ensure cost-effective freight services.
- Facilitated real-time communication with clients through phone and email to ensure seamless logistics operations.
- Tracked and monitored shipment progress to ensure on-time delivery.
- Maintained detailed records to enhance operational efficiency and support accurate reporting.
- Utilize logistics software and tools to streamline dispatch processes and enhance overall service quality.
- Assisting colleagues on daily tasks, assignments and objectives
- Resolved discrepancies between invoices and delivery documentation promptly.
Loyalty Ambassador
Marriott International
Gurugram
06.2018 - 10.2022
- Provided personalized services to Marriott Bonvoy Ambassador customers.
- To make their experience unforgettable. Assisted guests with their inquiries and complaints over calls and emails.
- Made their new reservations and upsell rooms to generate more revenue.
- Maintaining records to provide personalized services each time.
- Participating in team activities to discuss new plans for achieving better results.
Fashion Consultant
G-Star Raw (Genesis Colour)
Delhi
04.2017 - 02.2018
- Enhanced customer interaction by warmly welcoming individuals and utilizing open-ended questioning techniques to determine their specific requirements.
- Increased brand awareness by providing merchandise details and loyalty program information.
- Alerted customers for upcoming sales to increase store sales.
Education
Bachelor of Arts - Humanities
University of Delhi
New Delhi12-2016
GED -
4Achievers
NoidaSkills
- Well versed with MS Excel, MS Word & PowerBI
- Excellent communication and problem Solving ability
- Optimistic approach Co-operative and keen observer
- Self-motivated, proactive and confident in making independent decisions
- Excellent customer Service Skills
- Decent knowledge of SQL
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
Timeline
Senior Associate
KAL GROUP
10.2022 - Current
Loyalty Ambassador
Marriott International
06.2018 - 10.2022
Fashion Consultant
G-Star Raw (Genesis Colour)
04.2017 - 02.2018
Bachelor of Arts - Humanities
University of Delhi
GED -
4Achievers
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