PULKIT KAUSHIK
New Delhi
Summary
Resourceful Store Operations Manager with an overall 8+ years of experience in retail known for high productivity and efficient task completion. Specialize in inventory management, staff training, and customer satisfaction strategies. Excel in leadership, problem-solving, and adaptability to drive store performance and team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Operations Manager
adidas India Marketing Pvt. Ltd.
New Delhi
09.2019 - Current
- Managed daily store operations and staff of up to 26 employees.
- Analyzed sales data to develop targeted strategies for increasing revenue.
- Ensured compliance with all safety regulations and policies in the workplace.
- Developed employee training programs to ensure customer satisfaction standards were met.
- Implemented new processes and procedures to improve efficiency within the store.
- Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Conducted regular audits of store operations including cash handling practices, security protocols, visual merchandising displays.
RETAIL OPERATIONS SPECIALIST
Reliance Brands Ltd.
New Delhi
06.2018 - 08.2019
- Monitored inventory levels, reordered stock when necessary, and tracked shipments of merchandise.
- Collaborated with other departments to ensure smooth functioning of store operations.
- Created reports on customer service metrics, sales performance, and operational issues.
- Assisted customers with product selection, ordering, payment processing, and returns and exchanges.
- Resolved customer complaints regarding products or services in a timely manner.
- Ensured proper maintenance of store equipment such as POS systems and cash registers.
STORE SUPERVISOR
Puma India Retail Pvt. Ltd.
New Delhi
10.2016 - 03.2018
- Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
- Developed relationships with customers to increase product selection in store.
- Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
- Built clientele base by providing exceptional customer service and styling advice.
- Assisted customers in finding clothing sizes or styles when needed.
Education
MBA - Marketing Management And Research
SVPK NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
MUMBAI, INDIA06-2024
BACHELOR OF COMMERCE - COMMERCE
DELHI UNIVERSITY
NEW DELHI, INDIA04-2017
Skills
- Promotions management
- Inventory Control
- Health and safety compliance
- Recruitment and hiring
- Operations Oversight
- Process Improvements
- Training & Development
- People Management
- Merchandising Planning
- Team leadership and coaching
Certification
- Certified Retail Merchandising Expert
- Recognised Global In-Store Trainer
- Rising Star Award Winner 3 times in a row
- Certified People Manager on Linkedin
Timeline
Store Operations Manager
adidas India Marketing Pvt. Ltd.
09.2019 - Current
RETAIL OPERATIONS SPECIALIST
Reliance Brands Ltd.
06.2018 - 08.2019
STORE SUPERVISOR
Puma India Retail Pvt. Ltd.
10.2016 - 03.2018
MBA - Marketing Management And Research
SVPK NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
BACHELOR OF COMMERCE - COMMERCE
DELHI UNIVERSITY
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