Himanshu Negi
Summary
Effectively managing of Customer Relation Operations and ensuring maximum Customer Satisfaction and business excellence.
Versatile Senior Manager specializing in Business and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Forward-thinking Senior Manager adept at managing teams of 750 employees with 750 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Manager position. Ready to help team achieve company goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Senior manager (Sales, Verification, NDR Logistics)
Oddity Healthcare Pvt Ltd.
06.2024 - Current
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations GM on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Senior manager (RBL Credit Card Collection)
AMS Comtel BPMS PVT LTD.
08.2022 - 06.2024
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations GM on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operation Manager (DMI Collection & SBI Credit Card Collection)
1 point 1 Solution Pvt Ltd.
03.2021 - 08.2022
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations GM on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operation Manager (Operation SBI- Flexi Pay Sales Process)
Silaris information Pvt Ltd.
10.2019 - 03.2021
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations GM on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager ( I-easy loan, E-pay, Cashe Loan and Fintech bank collection)
Deglitch solution pvt Ltd.
01.2018 - 10.2019
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations Manager on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Responsible for ensuring that the team meets and exceeds the client standards for production and accuracy on a consistent basis
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Conduct performance review of respective team members on a monthly & annual basis
Team Leader (Operations Flipkart)
Karvy digikonnect
01.2016 - 01.2018
- Responsible for Customer Satisfaction, productivity and Service Level, driving the team to achieve targets
- Monitoring internal and external quality, agent productivity, absenteeism, and regular reporting to Operations Manager on overall project performance
- Responsible for Solving Customer Queries and Complaints with Quality
- Responsible for ensuring that the team meets and exceeds the client standards for production and accuracy on a consistent basis
- Work cohesively with various support functions to proactively meet all client requirements
- Send weekly rosters and coordinate with transport to ensure smooth, safe & timely presence of team members
- Conduct performance review of respective team members on a monthly & annual basis
Education
B.A -
Delhi University
Senior Secondary - undefined
NIOS Board
High School - undefined
CBSE Board
Skills
- Reporting oversight
- Business performance management
- Resource allocation
- Data analytics
- Database development
- Strategic planning
- Data-driven decision making
- Operations planning
- Reporting management
- Market analysis
- Organizational development
- Innovation management
- Documentation and reporting
- Operations management
- Sales channel analytics
Accomplishments
- Received the Best Senior Manager Award, 15/07/23
- Received the Best Manager Award, 25/06/21
- Received Highest collection in pan India, 02/01/22
- Received the best Assistant Manager Award, 12/04/18
- Received Chanakya Off the week Certificate, 17/07/18
- Received the best Team Leader Award, 12/01/17
- Received Chanakya Off the week Certificate, 12/08/16
Hobbies and Interests
- Traveling
- Karate
- Listening to music
Personal Information
- Date of Birth: 12/24/98
- Marital Status: Married
Timeline
Senior manager (Sales, Verification, NDR Logistics)
Oddity Healthcare Pvt Ltd.
06.2024 - Current
Senior manager (RBL Credit Card Collection)
AMS Comtel BPMS PVT LTD.
08.2022 - 06.2024
Operation Manager (DMI Collection & SBI Credit Card Collection)
1 point 1 Solution Pvt Ltd.
03.2021 - 08.2022
Operation Manager (Operation SBI- Flexi Pay Sales Process)
Silaris information Pvt Ltd.
10.2019 - 03.2021
Assistant Manager ( I-easy loan, E-pay, Cashe Loan and Fintech bank collection)
Deglitch solution pvt Ltd.
01.2018 - 10.2019
Team Leader (Operations Flipkart)
Karvy digikonnect
01.2016 - 01.2018
Senior Secondary - undefined
NIOS Board
High School - undefined
CBSE Board
B.A -
Delhi University
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