Bike Riding
Hi, I’m
Himanshu Pal
Branch Manager
Delhi
Summary
A dynamic professional experience of 6+ years in Retail Industry. Well versed with MS Office, Word and Excel. Aggressive target oriented personality and Very committed towards the assignment given to me. Effective interpersonal skills with abilities to meet deadlines & work under pressure. Hard working, Enthusiastic and Honest.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
years of professional experience
1
Certificate
1
Language
Work History
Vijay Sales India Pvt Ltd
Branch Manager
06.2023 - Current
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Lenscrafters
Store Manager
08.2022 - 05.2023
Job overview
- Managing Store Target vs Achievement.
- Managing Customer Queries and Customer Satisfaction
- Coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewing and monitoring scheduling, purchases and other expenses to maintain monthly budget.
- Performing statistical analyses to gather data for operational and forecast team needs.
- Minimizing on-site cash with frequent deposits and high accuracy in predicting operations.
- Training Staff on Grooming and Personality Development.
- Maintaining timely replenishment of the Stock.
LENSKART RETAIL PVT LTD
STORE MANAGER
07.2019 - 08.2022
Job overview
- Handled target vs achievement of the Store
- Replenishment of the Stock
- Back store Management
- Vendor Management
- BTL marketing management
- Coordinate with Plant
- Team Management
- Visual Merchandising of the Store
- Overall checking of attendance, leave, Absenteeism & discipline
- Taken care of look and feel of the Store
- Taken care of Customer requirement and satisfaction
AIRPLAZA RETAIL HOLDINGS PVT LTD
Assistant Store Manager
03.2018 - 07.2019
Job overview
- Handled target vs achievement of the Store
- Replenishment of the Stock
- Back store Management
- Vendor Management
- BTL marketing management
- Planning of new season launch
- Handling team of more than 48 people
- Visual Merchandising of the Store
- Overall checking of attendance, leave, Absenteeism & discipline
- Financial reports and cashiering
- Taken care of look and feel of the Store
- Taken care of Customer requirement and satisfaction
- AMC of office Equipments
- Record Management - To Maintain and file & documents
- Control on expenses as per planned budget.
ADITYA BIRLA FASHION AND RETAIL LTD
Department Manager
07.2015 - 03.2018
Job overview
- Handled target vs achievement of the Department
- Replenishment of the Stock
- Planning of new season launch
- Handled team training and development
- Visual Merchandising of the Department
- Taken care of look and feel of the Department
- Taken care of Customer requirement and satisfaction.
Education
I.T.M Business SchoolMaharastra
MBA from Retail Marketing
07.2016
P.G.D.A.V CollegeDelhi University
Regular from Commerce
07.2013
R.P.V.V Civil LinesNew Delhi
from Commerce
03.2011
R.P.V.V Civil LinesNew Delhi
Regular
03.2009
Skills
Team leadership and coaching
Branch operations management
Relationship building
Relationship building and management
Customer service
Coaching and mentoring
Team player
Customer relationships
Employee development
Performance reviews
Staff management
Business development
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Received the “[Best Category] Award” for exemplary performance and recognition for handling the largest account in the company.
- Increased monthly revenue [60]% through implementation of strategic initiatives.
Certification
Best Store
Interests
Touring
Timeline
Best Store
11-2025
Branch Manager
Vijay Sales India Pvt Ltd
06.2023 - Current
Store Manager
Lenscrafters
08.2022 - 05.2023
STORE MANAGER
LENSKART RETAIL PVT LTD
07.2019 - 08.2022
Assistant Store Manager
AIRPLAZA RETAIL HOLDINGS PVT LTD
03.2018 - 07.2019
Department Manager
ADITYA BIRLA FASHION AND RETAIL LTD
07.2015 - 03.2018
I.T.M Business School
MBA from Retail Marketing
P.G.D.A.V College
Regular from Commerce
R.P.V.V Civil Lines
from Commerce
R.P.V.V Civil Lines
Regular
Languages
English , Hindi & Punjabi
Riding Bikes,
I love to meet different people, it is very happening to go around and work with your colleagues.
Retail stores are best because you never know, what is going to happen in next day.
Every day is a new day new Customer and new Challenge.
So i love to do Retail job.
I love to Ride Bikes,and explore new places.