Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software.
Timeline
Generic

HIMANSHU PATHROL

VIDISHA

Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Overview

1
1
year of professional experience

Work History

Senior Cashier

BAJAJ FINANCE LIMITED
Sironj
05.2023 - Current
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees & customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Adhered to all company policies regarding confidentiality of customer information.
  • Coached new hires on proper cashiering techniques, policies and procedures.
  • Maintained awareness of current promotions, payment and exchange policies, and security practices.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in regular customer follow-ups upon issue resolution.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
  • Managed and trained cashiers on proper cash handling procedures.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored cashier performance, providing feedback as needed.

Branch Administrator

BAJAJ FINANCE LIMITED
Sironj
11.2023 - Current
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Analyzed competitors and market trends to facilitate business growth.
  • Managed relationships with tax authorities, bankers and auditors.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Created financial management mechanisms to minimize financial risk to business.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Provided administrative support to the Branch Manager and other staff members.
  • Updated employee records such as vacation leave requests, overtime hours worked.

Cashier Trainer

BAJAJ FINANCE LIMITED
Sironj
05.2024 - Current
  • Monitored cashier performance by observing employees' interactions with customers during shifts.
  • Provided technical support when necessary regarding the use of software applications related to store operations.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
  • Provided feedback to cashiers on their performance, both verbally and through written evaluations.
  • Assisted in developing policies and procedures related to operations and customer service standards.
  • Ensured compliance with legal regulations related to employee rights, safety guidelines.
  • Performed other duties as assigned by upper management.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Counted and balanced registers.
  • Trained, managed and motivated employees to promote professional skill development.

Education

CERTIFIED IN ORGANISATION BEHAVIOUR AND HUMAN RESOURCES. - Organizational Behavior Studies

GIBS
Bangalore
01-2021

Bachelor of Commerce -

SAKET GARIMA H.S. SCHOOL
VIDISHA
05-2019

Carrer Edge -

TCSIon

GOOGLE DIGITAL UNLOCK - Digital Communications and Media

GOOGLE
INDIA

WHO HEALTH EMERGENCY PROGRAM - Public Health Education

WHO
INDIA

MINISTERY OF AYUSH - Health Education

Goverment of India
INDIA

QUIZZES - QUIZZES

IIMB, IIMB VISTA, IIML, IIMK, XAVIER Inst. Mngt.
ONLINE

Skills

  • Remote Team Management
  • Workload Management
  • Employee Scheduling
  • Operational Excellence
  • Performance Coaching
  • Staff Development
  • Workforce Planning
  • Staff Management
  • Employee Development
  • Cost Control
  • Revenue Forecasting
  • Policy administration
  • Customer Service
  • Teamwork and Collaboration
  • Good Judgment
  • Shift Scheduling
  • Time management abilities
  • Lead Generation
  • Team Collaboration
  • Problem-Solving
  • Adaptability
  • Team Development
  • Task Delegation

Accomplishments

  • Internship in National capsule private limited.
  • Internship in SJSS Org.
  • Achieved Branch Admin & cashier trainee tag with in a year of joining.

Affiliations

  • Being start from scratch with any backing or background to be a top GYM trainer in my city.
  • Also train MLA & MR. MP.
  • Help the senior's in branch to give the policy updates.
  • Conduct the Quarterly meeting of the branch.
  • Celebrate the festivals with employee and there families.
  • Conduct the performance base contest.

Software.

  • SFDC
  • Customer 360
  • Azure
  • Employee 360
  • Pennant
  • Finnsso
  • Opseye
  • Crm
  • Ariba
  • Advance excel
  • Word
  • Power point
  • Illume
  • Bajaj ATS
  • Bajaj service portal

Timeline

Cashier Trainer

BAJAJ FINANCE LIMITED
05.2024 - Current

Branch Administrator

BAJAJ FINANCE LIMITED
11.2023 - Current

Senior Cashier

BAJAJ FINANCE LIMITED
05.2023 - Current

CERTIFIED IN ORGANISATION BEHAVIOUR AND HUMAN RESOURCES. - Organizational Behavior Studies

GIBS

Bachelor of Commerce -

SAKET GARIMA H.S. SCHOOL

Carrer Edge -

TCSIon

GOOGLE DIGITAL UNLOCK - Digital Communications and Media

GOOGLE

WHO HEALTH EMERGENCY PROGRAM - Public Health Education

WHO

MINISTERY OF AYUSH - Health Education

Goverment of India

QUIZZES - QUIZZES

IIMB, IIMB VISTA, IIML, IIMK, XAVIER Inst. Mngt.

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