HIMANSHU PRASAD
Delhi
Summary
Dynamic operations leader with a proven track record at Viacation Tourism Private Limited, enhancing team productivity by 20% through effective mentorship and process optimization. Skilled in vendor management and operational efficiency, I excel in driving results and fostering collaboration across teams to achieve business objectives.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations & Product
Viacation Tourism Private Limited
Gurugram
04.2026 - Current
- Product Execution: Directed the product lifecycle from concept to launch, refining features based on user feedback and market demand.
- Process Optimization: Streamlined end-to-end operational workflows and SOPs, cutting turnaround time (TAT) by 25%.
- Cross-Functional Delivery: Collaborated with sales, tech, and support teams to eliminate operational bottlenecks, achieving 100% on-time delivery.
- Team Leadership: Managed and mentored a team of 11, setting performance KPIs and boosting overall productivity by 20%.
- Vendor & Cost Management: Negotiated vendor and B2B partner contracts, reducing operational costs by 10–15%.
Assistant Manager - Hotel Operations & API
TRPWORLD.com
Gurugram
05.2025 - 04.2026
- API & Inventory Integration: Directed API integrations, channel manager mapping, and live inventory sync across key OTAs and B2B portals, eliminating booking failures and rate parity discrepancies.
- Tech-Ops Coordination: Collaborated with engineering and product teams to troubleshoot API errors and automate rate ingestion, enhancing booking turnaround times.
- System Quality & Monitoring: Monitored system uptime and API response times, implementing root-cause fixes to reduce operational fallout.
- Partner & Hotel Operations: Managed partner onboarding, negotiated hotel contracts, and resolved booking escalations, ensuring seamless fulfillment.
- Team Leadership & Workflow: Led and mentored the operations team, establishing daily KPIs, SOPs, and service benchmarks to boost team productivity and process efficiency.
Senior Executive Officer of Hotel Operations
TBO.COM
Gurugram
07.2023 - 05.2025
- Extranet & Inventory Operations: Managed hotel extranet, monitored live room availability, updated rates, and applied stop-sales across B2B partner portals to optimize inventory management.
- Operational Quality & Process Flow: Streamlined daily operational turnaround times, tracked internal error logs, and audited booking details to prevent booking fallouts.
- Booking Fulfillment & Coordination: Coordinated end-to-end hotel reservation workflows, voucher generation, and direct property confirmations, achieving zero check-in discrepancies.
- Hotel Partner Relations: Fostered daily communication with hotel front desks, reservation managers, and sales teams to secure timely confirmations and waivers.
- Acted as the lead escalation point for check-in issues, urgent cancellations, and special guest requests, resolving disputes swiftly with hotel management.
Team Lead - Inbound & Outbound Operations
Yatra Online Ltd.
Gurugram
01.2021 - 07.2023
- Led and coached team of inbound and outbound operations executives, allocating daily tasks, tracking KPIs, and conducting quality audits to sustain productivity.
- End-to-End Tour Execution: Oversaw daily operational workflows for both inbound and outbound passenger movements, ensuring flawless scheduling of transfers, hotel stays, guides, and sightseeing.
- Escalation & Crisis Handling: Acted as the frontline manager for critical on-ground emergencies, flight/itinerary disruptions, and guest escalations, delivering immediate real-time solutions.
- Coordinated with local suppliers, transport operators, DMCs, and hotel partners to ensure service compliance and punctuality, facilitating seamless handoffs.
- Streamlined shift handovers and standardized communication protocols, reducing operational turnaround times to ensure consistent, high-standard traveler experience.
Education
Bachelor of Computer Applications -
Indira Gandhi National Open University
New Delhi, DL Still Enrolled 04-2023
Bachelor in Tourism & Travel Management - Tourism and Travel Management
IGNOU
Delhi, DL Still Enrolled07.2026
Senior Secondary -
Green Valley High School
New Delhi, DL01-2020
Skills
- Product Development
- API Management
- Hotel Operations Management
- Revenue Optimization
- Operational Efficiency
- Process improvement
- Vendor management
- B2B Partnership Management
- Team leadership
- Client management
Hobbies
Traveling
Languages
- English
- Hindi
Timeline
Assistant Manager of Operations & Product
Viacation Tourism Private Limited
04.2026 - Current
Assistant Manager - Hotel Operations & API
TRPWORLD.com
05.2025 - 04.2026
Senior Executive Officer of Hotel Operations
TBO.COM
07.2023 - 05.2025
Team Lead - Inbound & Outbound Operations
Yatra Online Ltd.
01.2021 - 07.2023
Bachelor of Computer Applications -
Indira Gandhi National Open University
Bachelor in Tourism & Travel Management - Tourism and Travel Management
IGNOU
Senior Secondary -
Green Valley High School