HIMANSHU PRITWANI

Job Role: Banking and Card Payments Domain

Contributed to end-to-end process analysis, documentation, and deployment in production.

Key Responsibilities:

• Feasibility Analysis: Assessed RPA solutions using Blue Prism and UiPath through discussions with project and operations teams.
• Requirements Gathering: Collaborated with Process Owners to create Initial Process Analysis documents.
• Stakeholder Engagement: Developed Process Design Documents (PDD) and Standard Operating Procedures (SOP) through intensive discussions with Operations Leads.
• Documentation Development: Created Process Design Implementation (PDI) and Object Design Implementation (ODI) documents for development teams.
• Live Proving Sessions: Initiated Live Proving sessions post-code reviews with POs and Operations teams.
• Change Management: Adapted processes based on SOP changes and user Change Requests (CR).

Blue Prism Projects:

• Developed scalable automation solutions, utilizing Object Studio for reusable components.
• Managed robot performance using Control Room functionalities, ensuring compliance through Secure Credential Store.
• Conducted rigorous testing to ensure reliability in production environments.

UiPath Automation Projects:

• Delivered unattended automation projects, utilizing the REFramework for error handling and task management.
• Configured UiPath Orchestrator for scheduling and monitoring jobs, ensuring high availability.
• Enhanced automation security by managing credentials through Orchestrator assets.

Python Data Extraction:

• Automated data extraction from PDFs using Python and regex, improving accuracy and efficiency.
• Developed scripts for data cleaning and transformation, reducing manual effort.
• Integrated Python scripts with RPA workflows in Blue Prism and UiPath.

Collaboration and Training:

• Participated in agile environments, collaborating with cross-functional teams to deliver projects on time and within budget.
• Trained end-users on automation solutions, facilitating smooth transitions from manual processes.

Productivity and Risk Management:

• Identified automation opportunities to streamline workflows and enhance productivity.
• Mitigated risks associated with new technology implementations through change management protocols.

Job Role: Client: HSBC, Global Banking and Financial Services

During my tenure, I advanced RPA initiatives through comprehensive process analysis, documentation, and deployment.

Key Responsibilities:

• RPA Feasibility Evaluation: Collaborated with Automation Solution Leads and Operations teams to assess RPA solutions, ensuring alignment with business goals and operational efficiencies.
• Requirements Gathering: Worked closely with Process Owners to create actionable Initial Process Analysis documents for automation design.
• Stakeholder Engagement: Led discussions with Operations Leads to develop and refine Process Design Documents (PDD) and Standard Operating Procedures (SOP).
• Documentation Development: Produced detailed Process Design Implementation (PDI) and Object Design Implementation (ODI) documents for knowledge transfer and support.
• Pre-Implementation Validation (PIV): Organized PIV sessions with POs and Operations teams, validating automation solutions through rigorous testing.
• Change Management: Managed run-time changes in SOPs and swiftly incorporated client Change Requests (CR).

Additional Contributions:

• Training: Developed Controller Turnover Documents and conducted hands-on training for the Controller team to ensure effective operation of automated processes.
• Talent Acquisition: Assisted in RPA Blue Prism interviews to strengthen the automation team.
• Quality Assurance: Reviewed RPA documentation, providing feedback to enhance clarity and usability.
• Process Optimization: Identified opportunities for process enhancements, driving efficiency within automation workflows.
• Cross-Functional Collaboration: Fostered relationships with diverse teams, ensuring alignment and support for automation initiatives.

Job Role: Client - American Express
Banking and Card Payments

In this role, I utilized Blue Prism to enhance process automation, significantly improving operational efficiency and accuracy.

Key Responsibilities:

• Process Analysis: Collaborated with Process Owners (POs) to gather requirements and identify automation opportunities, creating Initial Process Analysis documents.
• Stakeholder Interaction: Facilitated discussions with Operations Leads to develop accurate Process Design Documents (PDD) and Standard Operating Procedures (SOP).
• Implementation Documentation: Produced clear Process Design Implementation (PDI) and Object Design Implementation (ODI) documents for effective knowledge transfer.
• Validation Oversight: Led Pre-Implementation Validation (PIV) sessions, testing automated solutions to ensure performance and quality standards were met.
• Adaptive Management: Managed run-time changes to SOPs based on client Change Requests (CR) to remain responsive to business needs.
• Knowledge Transfer: Developed Controller Turnover Documents and conducted training for the Controller team on automated processes.
• Performance Monitoring: Collaborated post-deployment with Operations to monitor automation performance and implement improvements.
• Cross-Functional Collaboration: Worked with IT and business teams to ensure seamless integration of automation solutions.

Job Role: Client - American Express
Banking and Card Payments

In this role, I contributed to development and production support, emphasizing automation solutions and operational excellence.

Key Responsibilities:

• Multi-Bot Architecture: Designed and implemented a multi-bot system to optimize work queues and enhance report generation.
• Application Automation: Automated Web, Windows, and Mainframe applications, significantly reducing manual effort and increasing efficiency.
• Code Development: Created reusable processes and objects, ensuring code quality through rigorous debugging and testing.
• Production Support: Provided ongoing maintenance, quickly resolving issues to minimize downtime.
• Process Optimization: Improved existing automation processes to enhance efficiency, reduce termination rates, and shorten processing times.
• Utility Process Development: Standardized utility processes for shared resources and best practices across the development team.
• Error Handling: Implemented robust exception handling to ensure error-free business processes.
• Continuous Improvement: Addressed defects in legacy processes to align with current standards and improve automation levels.
• Training and Mentorship: Trained new team members on Blue Prism and Agile methodologies, promoting effective client communication and best practices.

During my training at Infosys, I gained foundational knowledge and practical skills in various technical domains, preparing me for a successful career in technology.

Key Training Areas:

• Classroom Training: Completed comprehensive training programs in Learning and Development, focusing on essential technical skills including Database Management Systems (DBMS), Python, Mainframe Systems, and COBOL.
• Certifications: Earned certifications in Design Thinking and Business Communication, enhancing my ability to approach problem-solving creatively and communicate effectively in professional settings.
• Methodology Familiarity: Developed a solid understanding of Agile and Waterfall methodologies, equipping me to contribute effectively to diverse project management environments.
• Practical Applications: Engaged in hands-on projects and exercises that reinforced theoretical knowledge, fostering skills in programming, database management, and system analysis.