HIMANSHU RAGHAV
Noida,UP
Summary
Business Analyst with 3+ years' experience across food-tech, consulting, nonprofit, and manufacturing. I specialize in turning data into actionable insights through stakeholder collaboration, process improvement, and analytics tools like SQL, Python, and Power BI. My work has driven tangible results: 20% revenue growth from platform optimization, £210K in cost savings, and 35% reduction in manual processes. I hold an MSc in Business Analysis and Consulting from University of Strathclyde and excel at bridging the gap between technical requirements and business strategy.
Overview
5
5
years of professional experience
Work History
Business Analyst
Dough Pot Ltd
Glasgow & Manchester, UK
04.2024 - 01.2026
- Optimized performance across Deliveroo and UberEats by running gap analysis and SQL diagnostics. Built Power BI dashboards for leadership and identified 5 major operational bottlenecks. Results: 20% revenue growth year-over-year and £180K in additional revenue.
- Designed and executed hypothesis-driven A/B testing for menu pricing and categorization across 2 locations; used statistical analysis and customer behavior data to drive Manchester sales growth from £45K to £54K monthly (20%) within 3 months.
- Developed & automated KPI dashboards tracking AOV, CAC, CLV, and retention metrics to support data-driven expansion planning and real-time BI for C-suite stakeholders.
- Performed customer segmentation using Python (Pandas, NumPy) and cohort-based behavioral modeling, improving retention by 12% and optimizing marketing ROI by £18K annually through targeted campaign refinement.
Volunteer Business Analyst
Nonprofit Sector (Pro Bono), Charitable & Local Charities
Remote
09.2024 - 12.2024
- Delivered pro bono business analysis and consulting to 2 nonprofits focused on community development and youth education, providing data-driven recommendations to improve operational efficiency and program impact.
- Built a Power BI impact dashboard tracking outcomes, volunteer engagement, and fundraising metrics, supporting £35K in additional grant funding.
- Completed gap analysis and feasibility study for CRM implementation; evaluated 5 vendors against requirements and budget, recommending options reducing admin workload by an estimated 20 hours weekly.
Operations & Performance Associate
Dough Pot Ltd
Glasgow & Manchester, UK
11.2023 - 03.2024
- Managed daily multi-platform marketplace operations across 3+ aggregator platforms, monitoring preparation times, order accuracy, fulfillment metrics, and customer satisfaction KPIs in real time.
- Built a data quality framework to clean, validate, and prepare 50,000+ performance data points weekly using SQL, creating standardized datasets for BI reporting and executive dashboards.
- Partnered with kitchen operations to map workflows and remove bottlenecks, reducing average fulfillment time by 18 minutes (25%) and increasing daily order capacity by 15%.
Business Consultant Intern
Blackmont Consulting
Remote
05.2023 - 08.2023
- Designed 6 interactive Power BI dashboards for C-suite stakeholders across finance, operations, and technology, improving reporting efficiency by 15% with drill-down analytics.
- Conducted structured interviews with 12+ senior leaders and synthesized findings to identify 8 high-impact process improvements with £120K+ annual savings potential.
- Implemented data governance and quality standards across enterprise datasets, reducing errors by 25% and improving dashboard accuracy to 99.2%.
- Presented insights, financial impact analysis, and recommendations via executive decks, influencing £200K budget allocation for automation and digital transformation.
Business Analyst Apprentice
Simul8 Corporation
Glasgow
01.2023 - 02.2023
- Built 3 discrete-event simulation models for manufacturing optimization, modelling production workflows with 50+ process variables to evaluate operational scenarios.
- Performed what-if analysis and sensitivity testing, projecting £35K annual savings through bottleneck elimination and resource reallocation.
- Validated model outputs against 12 months of historical data with 96% accuracy for forecasting and investment decisions.
Business Operations Executive
Aegis (Zomato Client)
Noida, India
07.2021 - 01.2022
- Handled 50+ daily customer interactions (chat/email/phone) with 4.8/5 satisfaction; resolved 92% of issues on first contact via structured problem-solving and stakeholder communication.
- Automated SQL-based service reporting and KPI tracking, reducing manual workload by 30% and enabling real-time escalations and trend monitoring.
- Analyzed 2,000+ complaint records using root cause analysis and data mining to identify systemic issues; partnered with product teams to reduce repeat complaints by 18%.
- Worked with product, engineering, and operations to implement 4 process improvements driven by customer feedback, improving retention by 14%.
Education
Master of Science - Business Analysis and Consulting
University of Strathclyde
Glasgow09-2023
Bachelor of Commerce (BCom) - Finance, Economics, Business Statistics
Delhi University
Delhi, India09-2021
Skills
- Business Analysis & Strategy: Requirements Gathering Stakeholder Management Gap Analysis Process Mapping (BPMN) Business Cases User Stories Change Management ROI
- Data Analytics & Insights: SQL (CTEs, data modelling) Python (Pandas, NumPy, scikit-learn) R (tidyverse, ggplot2) Predictive Analytics A/B Testing Cohort Analysis Root Cause Analysis
- Visualization & Reporting: Power BI (DAX, modelling) Tableau Excel (Pivot Tables, VBA) Executive Dashboards KPI Development Data Storytelling
- Process Improvement & Delivery: Agile (Scrum) Backlog & Sprint Planning Workflow Optimization Automation Lean Six Sigma Data Governance
LEADERSHIP & EXTRACURRICULAR
President, Business Analytics Society, University of Strathclyde Dec 2022 – Dec 2023 Grew membership 35% (35 to 47) and managed a £5,000 annual budget for operations, events, and professional development. Delivered 8 networking events and workshops with 100+ attendees; secured £2,500 in sponsorships to fund training initiatives.
Timeline
Volunteer Business Analyst
Nonprofit Sector (Pro Bono), Charitable & Local Charities
09.2024 - 12.2024
Business Analyst
Dough Pot Ltd
04.2024 - 01.2026
Operations & Performance Associate
Dough Pot Ltd
11.2023 - 03.2024
Business Consultant Intern
Blackmont Consulting
05.2023 - 08.2023
Business Analyst Apprentice
Simul8 Corporation
01.2023 - 02.2023
Business Operations Executive
Aegis (Zomato Client)
07.2021 - 01.2022
Master of Science - Business Analysis and Consulting
University of Strathclyde
Bachelor of Commerce (BCom) - Finance, Economics, Business Statistics
Delhi University