Dedicated and diligent professional with over 9+ years of progressive experience. Proven track record of co-creating, managing, and providing administrative support with optimal efficiency and productivity.
Overview
13
13
years of professional experience
Work History
Sr. Revenue Operation Analyst
YipitData
Ahmedabad
02.2024 - Current
Developed, implemented, and monitored process control metrics to ensure compliance with operational standards.
Created reports and dashboards to track progress against goals and objectives.
Analyzed data to identify trends and insights, and presented findings in a concise manner to senior leadership.
Automated report generation processes using scripting languages such as SQL.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gathered and analyzed Salesforce data to identify opportunities for improved efficiency and increased revenue.
Performed data migration from legacy systems into Salesforce utilizing various tools such as Data Loader or Demand Tools.
Performed complex calculations related to employee compensation, including bonuses, overtime pay, shift differentials, and other allowances via Xactly.
Team Leader, Revenue Operation
Litera Microsystems
Ahmedabad
08.2021 - Current
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
Researched, analyzed, and solved revenue management questions, including forecasting and inventory.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Offered training and support to keep team members motivated and working toward objectives.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
Checked financial management, budget management, accounting and payroll activities.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Sr. Specialist, Sales Operations Analyst
S&P Global Market Intelligence
Ahmedabad
03.2014 - 07.2021
Contributes to practice development and department administration including, recruiting, debriefing on training, and developing thought pieces on topics like change management. May provide input to performance reviews of others in the department.
Assist in the development of project proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned projects.
Prepares reports synthesizing analytical results, highlighting implications of findings. Follows through any further actions based on the results using sound business judgment.
Prepares preliminary interpretations of analyses for project teams, clients, and/or department management. Recommends suggested action steps based on the analytic results.
Conducts quantitative and qualitative analyses on a broad array of issues across disciplines, projects and functional areas. Structures and executes analysis independently.
Assists in the identification of key business issues and the design of analytic approaches. Conducts research on identified key business issues. Provides oversight and direction to analysts and assigned components of project work. Evaluates and distills analyses conducted by other departments and/or outside consultants.
Able to multi-task, yet paying strong attention to detail.
Able to understand complex structures and adapt in practice.
Able and like to work in a fast moving, busy, remote environment.
Organized, structured, detail-oriented, pro-active and self-sufficient.
Responsible for accurate, complete, & timely back office support to S&P’s sales operations. Reviews, analyses & completes entry-level support tasks for S&P sales.
Identifying the requirement of client and assigning it to correct sales executive & AM’s.
Generate new acquisitions by Identify the potential clients from conference, webinar and seminar, held by S&P.
Regularly Communication with department staff in multiple office locations to convey efficiently instructions, assignments and procedures.
Maintaining proper records of clients with updated information.
Constant implementation of corrective action to improve Process / Systems (SFDC CRM).
Responsible for accurate, complete & timely sales reports to S&P’s sales operations.
Worked on UAT “User Acceptance Testing” before anything implemented to production version on SF.
Handled team in absence of superior person to take care of the team processes.
Won Bronze & Silver & Employee of the Quarter Award in S&P Organization.
Providing support to 2500 internal clients related to SF query.
Team Coordinator
Medusind Solutions
Ahmedabad
12.2011 - 02.2014
Medusind offers superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms and I was one of them.
Have been nominated as Superstar Achiever for a cost saving initiative.
Have launched a web base application namely Payment Locator for which data study, research and application design was done by me. This application was launched to help Agents to check status of updation of customer payments.
Have been a core team member of an application launched Centrally – ‘Web Chat’. I was supposed to ensure the smooth roll out in terms of clarifying ambiguities in field.
Have been a member of all process launches as a representative from Quality Team.
Education
Bachelors - Commerce
Gujarat University
Ahmedabad
01.2012
Skills
Key Performance Indicators
Team management
Order Management
Sales Operations
Leadership
Go-to-Market Strategy
Analytical Skills / Insight
Sales Process Optimization
Revenue Management / Recognition
Salesforce, Microsoft Office suite, and PowerPoint