Himanshu Rana

• Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
• Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
• Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
• Led customer workshops, QBRs and webinars to educate users on product features, updates, and best practices.
• Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Create programs in Salesforce, Gainsight & Bugcrowd Platform.
• Managed multiple work streams Ensure execution of customer journey touchpoints.
• Reviewed project requirements, identify interdependencies with departments or service providers, delegate responsibilities, & ensures work is completed

1) Managed a portfolio of SMB and Enterprise Clients.

2) Trained and managed a growing team of customer success associates.
3) Initiated and build a comprehensive customer workbook for measuring success with the program.

4) Collaborate with the Sales, Product Development, and Marketing teams to streamline processes based on customer feedback to improve customer experience.

5) Oversee Implementation Projects to ensure clients achieve the Business objective promised by the Sales team to enhance the customer experience.

6) Manage support escalations and create knowledge articles to reduce ticket volume.

1) Hold monthly meetings with clients to review marketing and sales strategies and analyze KPIs they are meeting in both areas and ROI on lead generation and conversion efforts they are employing.

2) Assist businesses onboarding with Mindmatrix marketing automation and sales enablement software while providing ongoing consultations on marketing and sales best practices.

3) Managing a roster of 50-60 clients while responsible for account health and client satisfaction. If needed, resets client relationships and mediate conflict.

4) Assist with technical support on client calls and within the Zoho ticket system, including working with Level 1 & 2 Support and Development to resolve technical issues.

5) Manage and solve conflicts with clients surrounding our custom software offering or aspects of programs offered.

6) Train new Consultants on our software, program inclusions, and best practices for managing accounts

7) Work with management to develop new processes, training materials, program updates, and client retention techniques.

Worked as Business Development Executive at Toppr Technologies, looking after Marketing in the assigned territory. Worked with the Marketing team to perform promotional events.