HIMANSHU RATHOD
Mumbai
Summary
Motivated professional demonstrating strengths in data analytics. Utilises Power BI for data visualisation and SQL for data querying, enhancing decision-making processes. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Complaince Executive
Whitecrow Research
Mumbai
02.2026 - 05.2026
- Responsible for interaction quality assessment, compliance monitoring, process auditing, and ensuring adherence to organisational standards and regulatory guidelines as part of the Compliance Department.
- Delivered high level of service to customers in effort to build upon future relationships.
- Ensured compliance with regulations and internal requirements through regular audits.
- Established long-term partnerships with clients to enhance collaboration and trust.
Customer Service Representative
INDUSIND BANK
Mumbai
04.2025 - 12.2025
- Resolved customer complaints regarding IndusInd Bank credit cards, ensuring customer satisfaction through timely resolutions.
- Promoted card upgrades and personal accident insurance products, enhancing customer awareness and product engagement.
Relationship Manager
State Bank of India
mumbai
05.2024 - 12.2024
- Oversaw account inquiries to ensure accurate information delivery and maintain customer satisfaction.
- Established positive customer relationships by maintaining courteous and helpful communication.
- Advised on investments, assisting with the opening of Demat accounts.
- Addressed client inquiries promptly to ensure excellent service delivery.
- Educated clients on potential investment opportunities and market developments.
Education
Bachelor of commerce - Accounting
VIVA college of Arts, commerce and science
01-2024
Skills
- Power BI: Data Cleaning, Data Modeling, DAX, Power Query, Data Visualization, Interactive Dashboards, Reports
- SQL: Query Writing, Joins, Subqueries, CTEs, Window Functions, Aggregations, CASE Statements, Data Cleaning, Data Manipulation & Analytical Queries
- Excel: (advanced, basic, pivot tables, pivot charts, VLOOKUP, XLOOKUP, HLOOKUP, data validation, conditional formatting)
- Relationship Building & stakeholder Management
- Strong work ethic
Timeline
Complaince Executive
Whitecrow Research
02.2026 - 05.2026
Customer Service Representative
INDUSIND BANK
04.2025 - 12.2025
Relationship Manager
State Bank of India
05.2024 - 12.2024
Bachelor of commerce - Accounting
VIVA college of Arts, commerce and science