Summary
Overview
Work History
Education
Skills
Interests
Timeline

Himanshu Rattan

Cabin Crew
Delhi,DL

Summary

Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over [Number] years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.

Overview

5
5
years of post-secondary education
14
14
years of professional experience

Work History

Inflight Supervisor

Air India
Delhi, Delhi
12.2006 - Current
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

Bachelor of Arts - Commerce

Bal Bharti School, Bahadurgarh
04.2007 - 08.2012

Skills

Organization and Time management

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Interests

Achieving the goals

Timeline

Bal Bharti School - Bachelor of Arts, Commerce
04.2007 - 08.2012
Inflight Supervisor - Air India
12.2006 - Current

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