Himanshu Rautela

• Monitored staff performance and created targeted improvement plans.
• Developed and delivered comprehensive training programs, enhancing team skills and performance.
• Conducted performance reviews, recognizing high achievers and identifying areas for development.
• Cultivated a work environment emphasizing personal responsibility and continuous improvement.
• Investigated operational issues, preparing detailed reports with actionable recommendations.
• Oversaw regulatory compliance, achieving successful inspections without violations.
• Supported employee morale through positive career development practices.
• Led a collaborative team of 10 employees to efficiently meet project deadlines.

Renewals Client.

• Gathered and analyzed requirements through continuous interactions with client team members and stakeholders.
• Designed and implemented new workflows using SQL functions, joins, and stored procedures.
• Hosted project status meetings to provide guidance and training for team implementation, and product testing.
• Created reports to track and analyze data for business insights.

QA and transmission of files project.

• Created various types of files, including Carrier, VIP, and Payroll files.
• Participated in recruitment processes, assembling teams aligned with business objectives.
• Developed optimized queries to collect data for population eligibility testing.
• Verified and validated files to ensure utmost accuracy.
• Tracked requirements in JIRA and SharePoint, producing dashboards for project status assessment.

• Ensured quality sign-off on completed projects.
• Collaborated with onsite counterparts to gather and clarify requirements.
• Identified requirement gaps and promptly corrected PRD/BRD documentation.
• Designed and implemented new workflows utilizing SQL functions and stored procedures.
• Configured system, conducted unit testing, and debugged TBO system per client specifications.
• Prepared test data and secured testing environment prior to execution.
• Executed functional, integration, and regression tests for new functionalities and enhancements.
• Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
• Documented process flows and created user manuals to support effective change management.
• Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
• Led user acceptance testing to validate functionality and performance against business requirements.

• Implemented analysis handoffs from Sr. SCA and System Analysts into system configurations.
• Configured and tested new requirements to ensure functionality.
• Created comprehensive test plans by identifying testing scope and approaches.
• Executed testing, debugged defects, documented issues, and tracked through task management.
• Developed SQL queries for data analysis and report generation.
• Mentored two SCSs in configuration and testing processes.
• Engaged with clients regularly to communicate project status and maintain logs in JIRA.