Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Skills
Timeline
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Himanshu Kumar Ravi

Himanshu Kumar Ravi

Plot number 1076 Tumbagutu Patratoli,Namkum Ranchi Jharkhand

Summary

Enthusiastic and self-motivated professional with a strong track record of reliability and responsibility. Proven ability to adapt to challenging situations while maintaining high performance in team environments and independent tasks. Demonstrates resilience under pressure and consistently meets strict deadlines. Committed customer service associate with experience in resolving complex customer issues and providing exceptional support. Strong skills include problem-solving, multi-tasking, and maintaining grace under pressure. Brought significant improvements to operational efficiency and customer satisfaction in previous roles. Known for fostering positive relationships with customers and team members alike.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Support Associate

TECH MAHINDRA
NOIDA
03.2025 - 05.2025
  • Created documentation outlining standards and guidelines for escalation processes.
  • Provided technical support to customers with escalated issues.
  • Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
  • Developed effective communication plans between clients and internal teams during an escalation situation.
  • Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
  • Tracked shipments and provided updates to customers as needed.
  • Assisted colleagues during peak periods or when workload was high.

Customer Care Executive

Teleperformance
11.2024 - 03.2025
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Care Executive

Concentrix
03.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Academic Counsellor

Oxford Academy Tutorials
01.2022 - 12.2022
  • Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
  • Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
  • Facilitated communication between students, parents, and school staff to ensure a supportive learning environment.
  • Provided ongoing support for students during their transition from high school to college or post-secondary opportunities.

Education

Bachelor's - Arts

Doranda College
Ranchi

12th -

L.M.N.S.M INTER COLLEGE ITKI
Ranchi

10th -

JAWAHAR VIDYA MANDIR, SHYAMALI
Ranchi

Skills

  • Technical support
  • Issue resolution
  • Customer follow-up
  • Communication planning
  • Customer relationship management
  • Proactive problem solving
  • Time management
  • Customer service
  • Escalation management
  • Customer service excellence

Certification

English Typing & Hindi Typing, 03/01/22, 11/01/22

Accomplishments

  • Assembly Co-ordinator, JAWAHAR VIDYA MANDIR, SHYMALI, 04/01/11, 04/01/12
  • Team Leader, Doranda College, 04/01/17, 04/01/18

Personal Information

Skills

  • English Typing
  • English Typing
  • Customer Support Executive
  • CEO Desk Escalation

Timeline

Customer Service Support Associate

TECH MAHINDRA
03.2025 - 05.2025

Customer Care Executive

Teleperformance
11.2024 - 03.2025

Customer Care Executive

Concentrix
03.2023 - 04.2024

Academic Counsellor

Oxford Academy Tutorials
01.2022 - 12.2022

Bachelor's - Arts

Doranda College

12th -

L.M.N.S.M INTER COLLEGE ITKI

10th -

JAWAHAR VIDYA MANDIR, SHYAMALI

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Himanshu Kumar Ravi