Himanshu Sehgal

Strategic and results-oriented leader with a robust background in service delivery, automation, cost optimization, and client relationship management. Adept at transforming troubled accounts, implementing automation levers, and driving operational excellence. A proven leader in managing global teams, ensuring seamless service delivery, and fostering long-term client relationships.

• Led service delivery and client relationships across the Middle East, Africa, India, UK & Ireland.
• Successfully managed large accounts in BFSI, Telecom, Retail, and Industrial sectors.
• Drove base growth, securing new business worth $0.5M - $2M.
• Managed a 260+ member cross-functional team across 4 countries.
• Achieved 20% cost savings via automation initiatives (IP Soft & Server Provisioning).
• Consistently rated 7/10+ by C-Level Executives for Net Promoter Score (NPS).
• Established an Integrated Command Center, reducing outages by 15% and improving resolution time by 50%.
• Led successful Big 4 external and corporate audits with Satisfactory Ratings (SAT).
• Reduced software & hardware licensing costs by 20% through optimization strategies.
• Reduced vendor costs by 15-20% by eliminating redundancies.
• Mentored leaders on troubled accounts, successfully turning accounts to 'Green' status.

• Capital One (UK)
• Bank of Ireland (Onsite - Dublin)
• DOW Chemical (US)
• Discover Financial Services (Argentina, US, Brazil, India)
• Airtel Africa (Leader - Tooling & Automation, NOC for Infra & Apps)
• Godrej (Onsite - Mumbai)

• First Hall of Fame Award @ IBM for account stabilization and $2M base growth.
• Service Excellence Award (2015) for optimizing Telecom client services.
• Top Leader Award for rescuing troubled accounts in the US & UK.
• Top Talent Award for leading service improvement and client negotiations.
• Automated daily governance and reporting, minimizing penalty impacts.

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