Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Volunteer
Himanshu Seth

Himanshu Seth

Unit Head Business Operations
BENGALURU

Summary

Strong leader and analytical person dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Unit Head Business Operations

Health Care at Home
Bengaluru
10.2021 - Current
  • Built North India's first Transition care center in Gurugram (Pre-opening Centre Head)
  • Started Home Health Care operations in Bangalore with improved margins and sustainable growth.
  • Improved overall P&L by controlling margins
  • Demonstrated exceptional knowledge of process optimization (Kaizen)
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased Patient satisfaction scores by 28% through implementation of personalized care plan
  • Maintained energy and enthusiasm in challenging environment
  • Reduced staff turnover by 15% through employee engagement initiatives and team building exercises
  • Assisted with marketing strategy creation (Segmentation strategy) and advertising initiatives to better promote facility to public
  • Trained and guided team members to maintain high productivity and performance metrics
  • Assisted in recruiting, hiring, and training of team members
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and fast-paced environment
  • Team leader in group projects, delegating tasks and providing feedback
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Identified issues, analyzed information and provided solutions to problems
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Manager Business

Antara Assisted Care Service
New Delhi
04.2021 - 09.2021
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance
  • Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

CENTRE MANAGER

OYO WORKSPACES
Gurugram
08.2019 - 04.2021
  • Interacting with clients for Events and social activities
  • Establish and keep effective working relationships with colleagues Improved productivity while reducing staffing and operational costs by 12%
  • Generated and developed leads, using word of mouth technique, networking, and digital media system to acquire new clients
  • Learned and adapted quickly to new technology and software applications
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

TEAM LEADER FRONT OFFICE

THE OBEROI AMARVILAS
Agra
07.2014 - 06.2019
  • The Oberoi Amarvilas, Front Office Operations Management as per LQA ( Leading Quality Assurance ) standards.
  • Identifying improvement areas and suggesting measures to maximize Customer satisfaction & increasing overall satisfaction scores
  • Resolved issues through active listening and open-ended questioning
  • Leading & checking the performance of team members (associate) to ensure overall efficiency in operations for meeting of individual & group targets
  • Resolved issues through active listening and open-ended questioning escalating major problems to General Manager.
  • Processed check-ins and check-outs, created reservations and processed special requests
  • Performed daily financial reporting and recorded payments to keep accounting system updated
  • Identified communication channels to set roadmap to distribute information
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures

Education

BSC - Hospitality & Hotel Administration

Healthcare ManagementInstitute of Hotel Management (NCHMCT)
Gangtok, SK
07.2011 - 01.2014

ISB Executive Education - Health Care Management

Indian School of Business (ISB)
Hydrabad
12.2022 - Current

Skills

Budget Administrationundefined

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Home Health Care in the development of Caregivers by implementing
  • Documented and resolved 12 hours Caregiver Service issue in the Bangalore which led to increase revenue..

Software

Health Score

Microsoft Office

SAP

Opera

PCS

Net Suite

Certification

Six Sigma Yellow Belt

Interests

Researching - diving into a topic of interest and learning more about it through research and investigation can be a fulfilling hobby

Timeline

Successful Negotiation: Essential Strategies and Skills University of Michigane] - [Timeframe]

01-2023

ISB Executive Education - Health Care Management

Indian School of Business (ISB)
12.2022 - Current

Unit Head Business Operations

Health Care at Home
10.2021 - Current

Six Sigma Yellow Belt

08-2021

Manager Business

Antara Assisted Care Service
04.2021 - 09.2021

CENTRE MANAGER

OYO WORKSPACES
08.2019 - 04.2021

TEAM LEADER FRONT OFFICE

THE OBEROI AMARVILAS
07.2014 - 06.2019

BSC - Hospitality & Hotel Administration

Healthcare ManagementInstitute of Hotel Management (NCHMCT)
07.2011 - 01.2014

Similar Profiles

CREATE PROFILE
Himanshu SethUnit Head Business Operations