Himanshu Sharma
Pune
Summary
Experienced Site Reliability Engineer with over 3 years of experience ,skilled in enhancing system performance and reliability. Proficient in Dynatrace and ServiceNow administration, with a strong background in developing Power BI dashboards for insightful data analysis. Proven ability to streamline incident management ,reduce incident response time through automated alerting and incident management processes. Expertise in conducting root cause analysis, designing SLI/SLO metrics, and leveraging data-driven insights for continuous system improvement and foster effective team collaboration in agile environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Tata Consultancy Services
Pune
08.2021 - Current
- Ensuring the reliability and performance of the software systems.
- Dynatrace Administration: Installation, configuration, and optimization of Dynatrace for monitoring cloud, hybrid, and on-premises environments; performance analysis, and anomaly detection.
- Implemented automated alerting and problem detection to proactively identify issues and optimize mean time to resolution (MTTR).
- Configured custom monitoring dashboards and metrics to track application performance, infrastructure health, and end-user experience.
- ServiceNow Administration: Managed and customized the ServiceNow platform for Incident, Problem, and Change Management, improving efficiency and alignment with ITIL best practices.
- Integrated ServiceNow with Dynatrace to automate ticket creation, updates, and resolution, reducing manual effort, and improving response times.
- Developed custom ServiceNow workflows and reporting tools to enhance service desk operations, ensuring compliance with SLAs, and improving communication across teams.
- Power BI Development: Designed and developed Power BI dashboards and reports for key stakeholders, providing actionable insights into application performance, resource usage, and incident trends.
- Utilized DAX and Power Query to create dynamic data models and metrics that integrated data from multiple sources, including ServiceNow and Dynatrace.
- Optimized Power BI reports for performance, ensuring real-time or near-real-time data updates from the integrated monitoring tools.
Python Developer Intern
Sarvadaksha Event Solutions
Jaipur
01.2021 - 07.2021
- Designed a frontend view of Hospital Management System using HTML, CSS, Javascript and Bootstrap
- Performed CRUD operations on Hospitals Database
- Optimized performance for several API endpoints implemented on Django
Education
Bachelor of Technology - CSE
JECRC University
Jaipur07-2017
High School 12th - Science Mathematics, Physics, Chemistry & IP
St Anslem's Pink City
Jaipur06-2017
Skills
- Dynatrace
- ServiceNow
- Power BI
- Jira
- Autosys
- Confluence
- Slack
- Docker
- Kubernetes
- Azure DevOps
- Incident Management
- ITIL best practices
- Agile practices
- Workflow Optimization
- Data Analysis
Certification
- Pl 300 Data Analyst at Microsoft PowerBi Certified
- Certified System Admin(CSA) by ServiceNow
Project Achievements
- Dynatrace and ServiceNow Integration, Successfully integrated Dynatrace monitoring with ServiceNow to automate incident ticket creation, update, and resolution, reducing manual ticketing efforts by 40% and improving MTTR., 01/01/22, Present
- Power BI Dashboards for Incident Management, Developed Power BI dashboards that visualized incident trends, SLA compliance, and operational performance, providing actionable insights for leadership teams and service desk managers., 01/01/22, Present
- Optimized Power BI Reporting, Streamlined Power BI report performance by optimizing data models and queries, reducing report load times by 50% for real-time insights into business operations., 01/01/22, Present
- Automated Data Pipelines, Built automated data pipelines for extracting and transforming data from multiple sources into Power BI for accurate, timely reporting, improving business intelligence capabilities across departments., 01/01/22, Present
Personal Projects
PUBG Placement Prediction
Predicts the finishing position of a player based on in-game stats., Exploratory Data Analysis, Data Cleaning, Feature Engineering, Final Prediction, Python, matplotlib, numpy, Pandas, Light GBM
Virtual Assistant Using Python
A virtual assistant that understands natural language voice commands and completes tasks for the user., Python, Qt Designer
Student Portal, 05/01/20, 08/01/20,
Interactive website for college that can be used for Student Enrolment and Student details., HTML, CSS, JAVASCRIPT, XAMPP
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- Star of the Month – Tata Consultancy Services (TCS) Management
- On-the-Spot Award – TCS Client
- TCS Inter Project Badminton Champion.
- Two times District Level Football Player. (08/2015 - 08/2017)
Timeline
Site Reliability Engineer
Tata Consultancy Services
08.2021 - Current
Python Developer Intern
Sarvadaksha Event Solutions
01.2021 - 07.2021
Bachelor of Technology - CSE
JECRC University
High School 12th - Science Mathematics, Physics, Chemistry & IP
St Anslem's Pink City
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