Himanshu Sharma
Engineer
Chandigarh,Punjab
Summary
Energetic Field Service Engineer with 13 year background performing technical repairs, installations, and troubleshooting. Committed to providing optimum and excellent service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Asstt. Manager Customer Support
Fujifilm India Pvt. Ltd.
Chandigarh
09.2011 - Current
- Responsibility of troubleshooting and repair any difficulties or issues with Medical equipment on Hospitals ,Health care centres.
- Travel to customer location repair and replaced any broken or bad parts on Medical equipment.
- Schedule and Performed preventive maintenance (pm), safety and environmental inspections on units and maintain effective customer relations. To ensure medical equipment is always running with minimum down time.
- Effectively communicate with teammates and colleagues. Establish and engage in proactive daily communications with customers to ensure resolution and proper follow-up and use of equipment leading to achieve excellent customer relation and satisfaction.
- Ensure proper care of stock parts , tools and test equipment, and assurance of proper calibration of tools and equipment, maintain approved necessary parts in stock inventory.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored company inventory to keep stock levels and databases updated.
Field Service Engineer
Allengers Medical System
Chandigarh
01.2010 - 09.2011
- Installation, Repair and service of Cath Lab.
- Traveling to customer Location Received & Inspect equipment (QA) before Installing , Trained customer on product and answer customers comments and concerns about product to ensure proper use of equipment.
- Completed preventive maintenance routines, documentation and procedures.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
- Facilitated communication between office personnel, subcontractors and customers.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Scheduled service calls according to customer location and urgency of need.
- Identified problems and potential risks, coordinating appropriate corrective action.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
Education
B.Tech - Electronics
HPU Shimla
Solan07.2009
High School Diploma -
HPU
Hamirpur03.2005
Skills
- Experienced in MRI, CT , FFDM and DR
- Leading Turnkey projects of MRI, CT, FFDM, DR
- Responsible for installation, troubleshooting and maintenance of MRI, CT & FFDM
- Great Customer relations
- Basic computer microsoft office skills word/excel/PowerPoint /outlook email /internet explorer/access/one note
- Windows Expert
- Experienced team worker (Team Player) able to work Cooperatively or independently
- Goal Achiever
- Electro/Mechanical
- Excellent Interpersonal and communication
- Network Maintenance
- Employee and customer training
- Equipment installation and repair
- Preventive Maintenance
- Mechanical & Software troubleshooting
- Coordinating projects
- Systems/MS Project, networking, TCP/IP address
- Take pride in doing a good job and achieving results
- Calibration, Troubleshooting
- Medical Equipment repair engineer
- Revenue Oriented
- Customer Service Management
- Technical Support
- Documentation
Accomplishments
- Achieved Excellence award for Project handling and commissioning of 25 CT machines by completing with accuracy and efficiency in year 2022-23.
Timeline
Asstt. Manager Customer Support
Fujifilm India Pvt. Ltd.
09.2011 - Current
Field Service Engineer
Allengers Medical System
01.2010 - 09.2011
B.Tech - Electronics
HPU Shimla
High School Diploma -
HPU
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