Himanshu Shrivastav
Lucknow
Summary
Endpoint Automation & IT Infrastructure Specialist with 14+ years of experience in IT operations, cloud services, endpoint management, client administration, and process automation. Skilled in Microsoft 365, Azure AD (Entra ID), Intune, PowerShell, and workflow automation, with a proven record of enhancing operational efficiency, achieving SLA targets, and delivering high client satisfaction. Recognized for process optimization, team leadership, and proactive problem-solving in hybrid IT, BPO, and KPO environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Endpoint Automation & IT Infrastructure Specialist
Infinivisglobal IT & Business Solutions
11.2022 - Current
- Managed Microsoft Intune, Windows Autopilot, and Azure AD (Entra ID) for 500+ devices.
- Automated compliance, onboarding, and patching using PowerShell + Graph API, reducing manual effort by 30%.
- Implemented Conditional Access, MFA, and RBAC, improving endpoint security posture by 25%.
- Built real-time dashboards using KQL, Azure Monitor, and Microsoft Sentinel for proactive monitoring and incident response.
- Led a 5-member IT support team, conducted trainings on IT operations, endpoint security, and automation.
Support Lead – Microsoft 365 & Endpoint Services
Circulant Software Pvt. Ltd.
Jaipur
10.2021 - 10.2022
- Provided Microsoft 365 support (Exchange, Teams, SharePoint) for 1000+ global users.
- Configured Intune policies for corporate & BYOD compliance, achieving 98% compliance rate.
- Automated IT workflows and reporting using PowerShell & Power Automate.
- Managed Azure AD lifecycle, Conditional Access, and SLA metrics.
- Mentored a 3-member support team, boosting SLA adherence by 15%.
Client Administrator (CAA) – Relocation Services
Silver Skills India Pvt. Ltd.
Gurugram
06.2015 - 09.2020
- Managed accounts for Fortune 500 clients (Ford, Chevron, Diageo, AbbVie).
- Coordinated with onshore consultants and supervised documentation for relocation clients.
- Standardized client administration processes; trained new hires for operational efficiency and compliance.
- Ensured zero escalation penalties across managed client accounts.
Solution Engineer
Quatrro Global Services Pvt. Ltd.
Gurugram
08.2014 - 05.2015
- Provided technical support and managed escalated IT tickets for enterprise clients.
- Implemented customer service tools, improving ticket resolution by 20%.
Senior Technical Support Executive
E-Herex
Bhopal
07.2010 - 07.2014
- Delivered first and second-tier IT support for 1000+ customers.
- Managed a 4-member support team, ensuring SLA-driven support delivery.
- Contributed to process improvement initiatives for enhanced customer service.
Sales Executive
Osim India Pvt. Ltd.
New Delhi
06.2008 - 05.2009
- Generated sales of healthcare products and built long-term customer relationships.
Education
B.Sc. - Information Technology (IT)
Institute of Technology and Management
Dehradun, UttarakhandSkills
- IT & Cloud Operations: Microsoft 365, Azure AD (Entra ID), Intune, Windows Autopilot
- Process Automation & Tools: PowerShell, Graph API, Power Automate, KQL, Microsoft Sentinel, Datadog
- Client & Operations Management: SLA Management, RCA, Documentation, Compliance, Reporting, Client Coordination
- Team Leadership & Support: Team Training, SOP Development, Escalation Handling, Mentorship
- Performance Metrics: Process Optimization, Compliance Improvement, Workflow Automation, SLA Enhancement
Accomplishments
- Process Automation: Reduced manual IT workflows by 30% using PowerShell & Graph API.
- Security Enhancement: Improved endpoint security posture by 25% through Intune & MFA implementation.
- Compliance: Achieved 98% device compliance across corporate and BYOD environments.
- SLA Improvement: Boosted SLA adherence by 15% through proactive team leadership.
- Client Administration: Managed Fortune 500 accounts with zero escalation penalties.
- Dashboard & Monitoring: Built dashboards for real-time monitoring, improving incident detection and response.
Certification
- Agile Service Management – LinkedIn Learning
- Computer Hardware & Networking – ITM, Dehradun
- Generative AI Tools – SkillNation
- Pursuing: Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Endpoint Administrator (MD-102)
Languages
English – Fluent
Hindi – Fluent
Spanish – Basic
Timeline
Endpoint Automation & IT Infrastructure Specialist
Infinivisglobal IT & Business Solutions
11.2022 - Current
Support Lead – Microsoft 365 & Endpoint Services
Circulant Software Pvt. Ltd.
10.2021 - 10.2022
Client Administrator (CAA) – Relocation Services
Silver Skills India Pvt. Ltd.
06.2015 - 09.2020
Solution Engineer
Quatrro Global Services Pvt. Ltd.
08.2014 - 05.2015
Senior Technical Support Executive
E-Herex
07.2010 - 07.2014
Sales Executive
Osim India Pvt. Ltd.
06.2008 - 05.2009
B.Sc. - Information Technology (IT)
Institute of Technology and Management