Himanshu Singh
New Delhi
Summary
7.4 years of experience in Food & Beverage Operations , Learning and Development, Guest Services and Quality assurance in the Hospitality Industry. Effective in a core leadership role revitalizing internal groups, building & managing guest relationships and training/mentoring team to outperform. Accomplished in implementing new strategies to support business growth, revenue generation through up-selling of products & services with Market positioning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TRAINING EXECUTIVE
THE BELGIAN WAFFLE CO
Noida/Ghaziabad
06.2024 - Current
- Assess training needs through one-on-one consultations with managers and team members.
- Create training materials, online learning modules, and course materials.
- Deliver training face-to-face.
- Evaluate the effectiveness of training programs and prepare reports for management.
- Develop effective induction programs for new staff and graduate trainees.
- Monitor and review the progress of trainees through appraisals, questionnaires, and discussions with managers.
- (Monitoring progress)
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Assisted with the development of online learning modules for remote learners.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
DEPUTY OUTLET MANAGER
HALDIRAM'S
Delhi
03.2024 - 06.2024
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Ensured safety regulations were followed by all staff members.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Maintained a clean working environment for both customers and staff members.
- Resolved customer complaints quickly and efficiently while maintaining professional composure at all times.
GUEST DELIGHT MANAGER (REST. OPERATION MANAGER)
DOMINO'S
Delhi & Gurgaon
04.2023 - 02.2024
- Managing restaurant operation
- Responsible for maintaining a high level of professionalism with guests and working to establish a positive rapport with every caller
- Indenting of the material to run the operation
- Inventory to control pilferage and to reduce food cost
- Food costing to reduce loss and maximize profits
- Motivates staff to build their inner soul and to show integrity towards work which will automatically increase sales
- Training the staff to promote them in future
- Scheduling of the roster to ensure smooth operation without any hassle
- Responsible for Imprest Money, Banking, Checkout's
- Customer Relationship Management
- Restaurant Operation Management
RESTAURANT ATTENDANT
MSC CRUISES
Europe & USA
05.2022 - 03.2023
- Managing restaurant operation
- Responsible for maintaining a high level of professionalism with guests and working to establish a positive rapport with every caller
- Part of United State Public Health Audit Assessment, Delivering resources for better operations
- Streamlined Inter department concerns
- Resolving Guest complaints as earliest possible
SHIFT MANAGER
HALDIRAM
Gurgaon
09.2021 - 03.2022
- Accountable for meeting monthly budget and assisting Team in innovative food promotions and forecasting budget for the venue
- Upholding the Guest Voice - Trust you and motivate the associate to offer the anticipatory services to the guest
- Keeping all the compliances in order to be on top of the audit as per the establishment standard
- Ensuring strict obedience with quality, safety, environment and health standards
- To ensure strict obedience with quality, safety, environment and health standards
- Putting the people first to uphold the work culture and appreciating them to make them deliver the best out of best
- Plan strategically and coordination of events
- Review of MMR with Management
- Planning & Execution of SOP & sustainability programs with client consent
- Schedule daily roster with approval of Restaurant Manager ensuring that work exigencies are met, and the staff is fairly
F&B ASSOCIATE
VIVANTA BY TAJ
Dwarka, Delhi
04.2018 - 09.2021
- Attend Briefing prior to the restaurant opening, well-groomed and equipped with the basic aids of operations
- Learn the du jour items, not available items, menu preparation and their presentation
- Complete mis -en scene and mis- en -place before the restaurant opens
- Managed State of the Art B-CAT line of Organic Rice Processing
F&B ASSOCIATE
TRIDENT BY OBEROI
Chennai
07.2017 - 01.2018
- To provide quick and personalized food and beverages service to guests at allocated tables as per standards service laid down and according to guest satisfaction
- Check all the equipment & furniture at the station for their serviceability and maintenance requirements
- Lay table covers as per standard set
Education
Bachelor's degree - Hotel Management Catering Technology and Tourism
Affiliated To NCHMCT
CHANDIGARH07-2017
Intermediate -
CRPF Public School
Delhi03-2012
Skills
- Empathy & Emotional intelligence
- Time management
- Teamwork & Collaboration
- Strategy and innovation
- Negotiation Skills
- Business Development Management
- Multi-Location Operations Management
- Communication Skills
- Training delivery
- Staff development plans
- Learning Management Systems
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
- Punjabi, Native or Bilingual Proficiency
Certification
- FosTac Certified (2024)
- Advanced Management Skills Certified (2022)
Timeline
TRAINING EXECUTIVE
THE BELGIAN WAFFLE CO
06.2024 - Current
DEPUTY OUTLET MANAGER
HALDIRAM'S
03.2024 - 06.2024
GUEST DELIGHT MANAGER (REST. OPERATION MANAGER)
DOMINO'S
04.2023 - 02.2024
RESTAURANT ATTENDANT
MSC CRUISES
05.2022 - 03.2023
SHIFT MANAGER
HALDIRAM
09.2021 - 03.2022
F&B ASSOCIATE
VIVANTA BY TAJ
04.2018 - 09.2021
F&B ASSOCIATE
TRIDENT BY OBEROI
07.2017 - 01.2018
Bachelor's degree - Hotel Management Catering Technology and Tourism
Affiliated To NCHMCT
Intermediate -
CRPF Public School
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