HIMANSHU SINGHAL

• Led cross-functional teams to implement strategic initiatives enhancing customer experience and operational efficiency.
• Oversaw project management processes, ensuring timely delivery of key programs within budget constraints.
• Developed and executed data-driven strategies to optimize marketing campaigns and improve ROI.
• Mentored junior managers, fostering professional growth and enhancing team performance through structured training programs.
• Spearheaded initiatives for continuous process improvement, leading to increased operational effectiveness and customer satisfaction.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Implemented and developed operational standards, policies and procedures.
• Achieved operational excellence by streamlining processes and implementing best practices.

• Achieved timely resolution of runtime operational issues for Windows 2003 and 2008 servers. Enhanced virtual infrastructure support via BMC ticketing tool Remedy. Improved service delivery through proactive operational support.
• Oversaw handling of escalated technical and operational challenges, facilitating effective solutions.
• Spearheaded initiation and deployment of virtual infrastructure systems.
• Optimized and updated OPDS documents to streamline operational workflows.
• Facilitated communication of team members' change requests in CRB meetings to promote collaborative decision-making.
• Facilitated team collaboration and delegated tasks based on individual strengths.
• Executed administration tasks for ad environment, addressing DNS, DHCP, and various technical issues to maintain operational efficiency.
• Administered virtual desktop infrastructure, optimizing performance and user experience for 1500 users.

Project Done:

Coordinated comprehensive upgrade of VM tools, ensuring seamless functionality on 1500 VDI desktops.

• Coordinated and implemented VM tools upgrade on 2000 servers, improving operational efficiency and reliability.
• Responded to urgent support requests for significant problems, facilitating effective troubleshooting.

• Managed team initiatives to ensure effective operational support across all activities.
• Oversaw North America site operations encompassing approximately 700 servers.
• Assisted in planning and deploying Microsoft patches during monthly patch cycles for North American site servers. Created change requests prior to patching activities.
• Facilitated resolution of process and technical issues for team members while delegating tasks effectively.
• Coordinated task planning and distribution to ensure smooth execution of bulk activities.
• Managed administration of VMware environment, including installation of virtual machines, creation of motion, and configuration of VCB, HA, DRS, and ESX.
• Coordinated efforts with client IT team to manage and troubleshoot major incidents and associated concerns.

• Oversaw server administration and configuration management for 50 IBM and Dell servers across two locations.
• Oversaw system administration of Active Directory domain for 1,400 computers and 2,500 users.
• Oversaw management of 18-member desktop engineering team, including task allocation and shift management.
• Ensured adherence to SLA standards for all IT issues.
• Managed call recording server operations, partnering with vendor and internal teams to support seamless domestic and international process execution.
• Managed comprehensive backup operations for file servers and database servers to ensure data integrity and availability.
• Facilitated vendor coordination to resolve hardware issues efficiently.
• Facilitated vendor collaboration to address and resolve network outages affecting data and voice links.

• Administered IIS and FTP operations on remote Windows 2003 servers in the U.K. to ensure seamless connectivity and functionality.
• Executed administration tasks for Norton Antivirus Server Enterprise Edition, enhancing cybersecurity measures across the network.
• Resolved mail-related problems for users to enhance communication efficiency.
• Executed administrative tasks within Windows 2003 domain environment, focusing on user management and resource allocation.
• Addressed and troubleshot daily user concerns regarding operating systems and software applications to enhance user experience.

Delivered comprehensive training sessions for MCSE and MCP certification programs to enhance technical skills.