Summary
Overview
Work History
Education
Skills
Timeline
Generic

HIMANSHU SONI

Academic Trainer
Indore

Summary

A passionate HR, L&D, and operations professional with nearly 10 years of experience in retail, e-commerce, and educational training. Proficient in training management, coaching, and implementing learning programs to improve performance, competency mapping, skill development, people management, behavioral training, process optimization, and overall employee development. Effective communicator with a strong sense of improving and enhancing the learning environment to meet business and educational needs. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic training professional with a proven track record as an Academic Trainer, successfully delivering training sessions, developing content, and ensuring 100% positive feedback from trainees. Experienced in designing question papers, creating supplementary materials, and conducting remote training using advanced technologies. Works under strict deadlines and makes independent judgments about the effectiveness of training programs.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Academic Trainer

Next Education
12.2023 - Current
  • Conducted comprehensive training sessions for teachers on English Book and English Lab.
  • Provided training on Social Science and Environmental Studies (EVS) alongside English.
  • Delivered training to school teachers adopting our 360 solution, ensuring effective implementation and usage.
  • Successfully trained teachers in 25+ schools across Indore, Bhopal, Jaipur, and surrounding areas of Indore city.
  • Consistently received 100% positive post-training feedback, reflecting high satisfaction with training quality.
  • Designed question papers and answer keys for English from Grade 1 to Grade 8.
  • Developed content for English curriculum from Grade 1 to Grade 8.
  • Collaborated with the sales team to address and resolve any concerns raised by schools during visits.
  • Educated clients on proper use of products and systems.

Cluster Training Manager

Reliance Industries
5 2022 - 12.2023
  • Role required to build capability for sales and operations teams which include sales associates, team leaders, managers
  • Helping in the successful execution of training programs so that new hires are getting accumulated with the organization's culture
  • Increased sales by 7% with field training
  • Whole purpose is to help new hires with their career progression and ultimately make their business already
  • Role also includes building effective relationships with key stakeholders related to development projects
  • Collaborate with Talent Services (Learning Development, Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions
  • Reporting and data analytics
  • Responsible for all communications to new hires and multiple stakeholders cum teams
  • Manage logistics for the program, weekly / bi-weekly, including inventory management
  • Understand learning objectives defined by the business and accordingly work with multiple stakeholders to plan deployment
  • Conduct required TTTs to deploy role-based curriculum
  • Administer and evaluate training MIS for all training sessions conducted
  • Monitor assessments (written/role-plays and scenarios etc.)
  • Drive designated learning programs at the cluster and within the region.

Senior Human Resources Executive - HRBP

Walmart India
10.2022 - 12.2023
  • Ensured that all office functions are carried out smoothly by maintaining the relations between employees and employers
  • Reduced attrition to 8%
  • Highest diversity store with a diversity of 38%
  • Managed end-to-end hiring process
  • Induction for all new joiners
  • Handled employee's grievances
  • Attendance and Time Management
  • Employee engagement activities
  • Payroll management for contract employees
  • Compliance adherence (Notice Board checklist/EHS Audit Checks)
  • Self-motivated, with a strong sense of personal responsibility
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Assistant Manager Operations

Walmart India
02.2021 - 05.2022
  • Conducting various activities to drive members to the store e.g.:- Bus drive, Halla Bol
  • Tele calling or various other member engagement activities
  • Ensuring Member base expansion, development, and Retention
  • Managed checkout operations with a .001% error
  • Driving superior customer service standards, at checkout with smooth billing and faster checkout with the highest NPS score in PAN India
  • Cash Office Management
  • Adhering to the payment process for day-to-day expenses
  • Responsible for documentation of all necessary records for external audits
  • Managing and coordinating Third party Cash pick Up team
  • Ensured delivery TAT 100% in D2 with a number of orders of 450 per/day
  • All delivery matrices must be achieved
  • Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.

Regional Training Manager

Walmart India
02.2017 - 02.2021
  • Responsible for managing and facilitating product, process, and soft skills training for new hires and existing employees
  • Ensured 100% trained employees in all aspects
  • Worked on LMS (learning management system) and suggested, designed, and created content as per requirement
  • Develop, tweak, and maintain training procedure manuals, training content and guides, and e-learning modules
  • Responsible for training need analysis of assigned LOB and evaluate training effectiveness through observations/coaching/feedback/audits and drive corrective measures
  • Responsible for induction and orientation of new employees
  • Establishing sound training programs from scratch and improving training processes and procedures
  • Delivered and designed processes and methods to train existing junior to mid-level employees
  • Trained and mentored the workforce on personality development
  • Researched new and latest techniques for possible inclusion into the existing training process
  • Responsible for conducting employee development and engagement programs
  • Experienced in creating and recording various contents for organization i.e
  • For websites, webinars, etc
  • SPOC for Hindi content translation and development.

Senior Training Executive

Flipkart India Pvt. Ltd
07.2015 - 02.2017
  • Responsible for managing the entire product and process training of new and old employees with a batch size of 30-40 associates
  • Responsible for soft skills training sessions
  • Regularly conducted workshops, performance evaluations, on-the-job training, meetings, and conferences to ensure employee competency
  • Establishing sound training programs from scratch and improving training processes and procedures
  • Delivered and designed processes and methods to train existing junior to mid-level employees
  • Trained and mentored the workforce on personality development
  • Trained delivery executives to improve CSAT and business metrics
  • Maintained the highest CSAT in PAN India of 98%
  • Field visits with delivery executives for enhanced customer experience.

Education Consultant

All India Educational Testing Services
07.2013 - 07.2015
  • Responsible for sales and training in Madhya Pradesh After-sales services and training teachers on the tool for smooth execution
  • Responsible for End to End solutions for booksellers and schools
  • Coordination with schools for the timely training of teachers
  • Responsible for arranging one principal meeting at the District level
  • Delivered Sale of 4 Cr and ensured 100% training
  • Integrated with educators to create successful teaching aids and instructional materials, assisting learners
  • Researched state-of-the-art teaching techniques to present new methods to instructors to help enhance teaching skills
  • Communicated with a broad range of stakeholders.

Education

Bachelor of Engineering - Computer Science

RGPV - Bhopal
Indore
01.2006 - 05.2011

Skills

Public Speaking

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Timeline

Academic Trainer

Next Education
12.2023 - Current

Senior Human Resources Executive - HRBP

Walmart India
10.2022 - 12.2023

Assistant Manager Operations

Walmart India
02.2021 - 05.2022

Regional Training Manager

Walmart India
02.2017 - 02.2021

Senior Training Executive

Flipkart India Pvt. Ltd
07.2015 - 02.2017

Education Consultant

All India Educational Testing Services
07.2013 - 07.2015

Bachelor of Engineering - Computer Science

RGPV - Bhopal
01.2006 - 05.2011

Cluster Training Manager

Reliance Industries
5 2022 - 12.2023

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