Himanshu Tank
AHMEDABAD
Summary
Experienced B2B and B2C service professional with Six-plus years of success in dynamic environments. Skilled in building strong client relationships, resolving issues efficiently, and enhancing customer satisfaction. Effective in handling inquiries, complaints, and technical support with tact and diplomacy. Thrives in fast-paced settings with a focus on quality and efficiency. Seeking to apply expertise in customer service to a progressive organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Executive
Axis Bank
Ahmedabad
07.2023 - Current
- Managing Merchants by providing timely responses to inquiries and resolving issues promptly.
- Developed and maintained relationships with existing clients to ensure customer loyalty.
- Grew business with existing Merchants through upselling and recommending new services.
- Collaborated with cross-functional teams to develop innovative solutions for customers' needs.
- Addressed customer questions and concerns regarding products and services.
Event Planner
Metro Event
Ahmedabad
02.2021 - 04.2023
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Monitored guest satisfaction levels throughout an event.
- Managed social media accounts associated with the company's events portfolio.
- Coordinated plans and specific event needs with internal personnel.
- Helped with end-to-end event planning process through meetings, walk-throughs, and day-of execution.
Sales Officer
Bajaj Fincerv
Ahmedabad
05.2019 - 12.2020
- Developed strategies to increase sales and market share.
- B2B coordination
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Built relationships with key clients through regular contact.
Education
Bachelor of Commerce -
Bhavan's Sheth R.A. College of Arts And Commerce
Ahmedabad, GJ04-2017
HSC -
Shree R. J. Patel Shreeji Vidhyalaya
Ahmedabad, GJ03-2014
SSC -
Ambuja HIgh School
Ahmedabad, GJ03-2012
PGDM - Marketing Management
BK School of Professional And Management Studies
Ahmedabad, GJSkills
- Staff Management
- Social Media Management
- Client Relationship Development
- Venue Selection
- Event execution
- Product Knowledge
- Attention to Detail
- Team Leadership
- Competitor Analysis
- Adaptability
- Problem-solving aptitude
- Creativity and Innovation
- Cross-cultural sensitivity
- Solution management
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Certification
Certified As an Outstanding Contributor in FY 23-24 by Axis Bank MAB service - Gujarat
Timeline
Relationship Executive
Axis Bank
07.2023 - Current
Event Planner
Metro Event
02.2021 - 04.2023
Sales Officer
Bajaj Fincerv
05.2019 - 12.2020
Bachelor of Commerce -
Bhavan's Sheth R.A. College of Arts And Commerce
HSC -
Shree R. J. Patel Shreeji Vidhyalaya
SSC -
Ambuja HIgh School
PGDM - Marketing Management
BK School of Professional And Management Studies
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