Himanshu Tomer
Product Manager
Noida
Summary
Experienced and impact-oriented Product Manager with 12+ years of expertise in digital workplace solutions, enterprise IT services, and global service delivery. Demonstrated ability to lead cross-functional teams across geographies and deliver customer-centric products that scale. Adept in agile methodologies, strategic planning, stakeholder management, and product deployments across multiple industries including telecom, retail, and pharmaceuticals. Consistently recognized for aligning product vision with business goals and driving measurable outcomes.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
2
2
Certifications
Work History
Product Manager (Consultant III)
HCL Technologies Ltd
12.2021 - Current
- Own end-to-end delivery of enterprise digital workplace solutions under the HCL DRYiCE platform, from strategy design to post-deployment.
- Partner with technology, marketing, and transition teams to define business-aligned product requirements and deployment plans.
- Drive product planning, roadmap execution, and sprint management across teams in multiple geographies.
- Delivered several large-scale deployments including:
- - Mexico (25,000+ endpoints, multilingual): Completed on time across 8 languages.
- - USA (1,400+ endpoints): Delivered ahead of schedule with zero escalations.
- - Denmark (5,000+ endpoints): Completed within 7 months, exceeding client expectations.
Team Leader – Product Support & Operations
Tech Mahindra Business Services Ltd
01.2021 - 12.2021
- Led a team of 22 engineers in providing end-to-end managed services to a major UK telecom and retail brand.
- Handled support for 4G/5G networks and POS systems across 2,000+ retail stores.
- Developed and tracked KPIs, and implemented performance management frameworks.
- Spearheaded continuous improvement initiatives leading to measurable gains in SLA adherence and customer satisfaction.
Product Operations Consultant
Capgemini India Ltd
05.2015 - 01.2021
- Designed and implemented support process roadmaps for global retail clients.
- Handled IMAC operations and global account management including mailbox, hire/leaver provisioning.
- Managed 24/7 global support operations with a 25-member team, improving FCR and SLA metrics.
- Notable Projects:
- - Big Fix POS Deployment (1,200 locations): Enabled centralized patching and device configuration.
- - POS Migration from Aloha to Revel (800 locations): Cloud-based transformation that enhanced scalability and reporting.
Subject Matter Expert (Product Support)
HCL Technologies Ltd
09.2012 - 04.2015
- Promoted from Product Support Engineer to SME within 1 year based on performance.
- Provided technical support for BT Broadband and IPTV services using remote tools and ticketing platforms.
- Led documentation, issue resolution, and first-line diagnostics for routers, IPTV, and email clients.
- Ensured adherence to performance benchmarks and enhanced internal knowledge base.
Education
B.Tech - Computer Science
Uttar Pradesh Technical University
03-2012
Class XII - I.S.C
St. Xavier's School
Pilkhuwa, India03-2008
Class X - I.C.S.E
St. Xavier's School
Pilkhuwa, India03-2006
Skills
Roadmap creation and management
Agile & Scrum Frameworks
Enterprise Product Deployment
Customer requirement assessment
Stakeholder & Client Engagement
Effective communication in cross-functional teams
Requirement Gathering & Prioritization
Effective service delivery
KPI Tracking & Performance Metrics
Global Team Leadership
Process Improvement & Automation
Client-oriented design strategies
Experienced in managing projects with MS Project
Product lifecycle management
Accomplishments
- Best Contributor Award – Focus Brands, 2019
- Star Performer of the Quarter – Capgemini, 2017
- Best Team – Client SUBWAY, H1 2018
- Recognized for Extra Mile Support, Best Mentor, and Best Performer across multiple organizations.
Technical Tools And Frameworks
- Project Management: MS Project, JIRA, Confluence
- Data Analysis: Excel, Power BI
- ITSM Platforms: ServiceNow, BMC Remedy, Footprints
- Communication: MS Teams, Skype for Business, Google Chat
- Cloud Platforms: Microsoft Azure (AZ-900 Certified)
- Frameworks: Agile, Scrum, ITIL v4 (Certified)
Certification
Microsoft Azure (AZ-900)
Timeline
Microsoft Azure (AZ-900)
02-2023
ITIL V4 Foundation
06-2022
Product Manager (Consultant III)
HCL Technologies Ltd
12.2021 - Current
Team Leader – Product Support & Operations
Tech Mahindra Business Services Ltd
01.2021 - 12.2021
Product Operations Consultant
Capgemini India Ltd
05.2015 - 01.2021
Subject Matter Expert (Product Support)
HCL Technologies Ltd
09.2012 - 04.2015
B.Tech - Computer Science
Uttar Pradesh Technical University
Class XII - I.S.C
St. Xavier's School
Class X - I.C.S.E
St. Xavier's School